This Business Is Not BBB Accredited

NetSpend Corporation

NetSpend Corporation

(866) 387-7363

NetSpend Corporation

19 years in business
PO Box 2136
Austin, TX 78768-2136
Additional Phone Numbers
  • (866) 226-1551
  • (877) 562-2235
  • (877) 266-9562
  • (866) 753-6324
  • (866) 753-6440
  • (877) 402-5823
  • (877) 814-7679
  • (855) 627-4657
  • (888) 414-8885
Additional Email Addresses
BBB File Opened: 06/13/2002
Business Started: 02/22/1999
Business Started Locally: 02/22/1999
Business Incorporated: 01/01/1999 in TX
Type of Entity
Business Management
  • Ms. Lisa Henken, Vice President Customer Experience
  • Mr. Roger Kidwell, Senior Vice President of Operations
Business Category
  • Prepaid Credit Cards
Products & Services
NetSpend Prepaid Debit MasterCard, NetSpend Prepaid Visa Debit Card, Control Prepaid Debit MasterCard
Service Area

Through our nationwide network of more than 100,000 distribution locations and 130,000 reload points, consumers can purchase and reload Netspend Prepaid Cards at neighborhood retailers, check cashers, convenience stores, grocers, pharmacies, insurance providers, and tax preparers nationwide.

In addition, our direct distribution channel reaches consumers beyond our store-based distributors. Netspend is also a leading provider of commercial payroll card solutions that help employers offer all employees a direct deposit option and reduce expenses associated with paper checks for employees and employers alike.


Alternate Business Names
  • Total System Services Inc


Government Action

Federal Trade Commission v. Netspend Corporation
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below. 

On March 31, 2017 NetSpend entered into a Stipulated Order for Permanent Injunction and Monetary Judgement with the Federal Trade Commission. The Stipulated Order settles allegations that Netspend dece... Read More

Pattern of Complaint

Based on BBB files, NetSpend Corporation has a pattern of disputes alleging unauthorized charges on consumer prepaid debit cards not being refunded. Specifically, consumers allege they report unauthorized transactions, with NetSpend then stating no errors were found and no credits were issued because NetSpend was unable to identify that an error occurred.

Additionally, NetSpend has a pattern of disputes alleging unclear disclosures and misinforma... Read More


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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for NetSpend Corporation include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Government action(s) against the business

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

NetSpend Corporation

This Business Is Not BBB Accredited

NetSpend Corporation

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