Business ProfileforA-Tex Family Fun Center

Purchased Dimension One Spa on 8/31/22 and it was installed on 9/7/22. On 10/13/22 I contacted A-Tex about a leak in the spa and it took to 11/8/22 for a repairman to look at the spa. He said it was an internal leak and he would tell A-Tex to set up an appointment to find the leak. I contacted my salesman about the leak and that we wanted a new spa to replace ours. He passed me to the manager and he said he had to contact Dimension One and it would take 2 to 6 days to determine how the leak would be handled. On 11/18/22 A-Tex had not responded so I called the manager and he said he had turned it over to the owner to contact Dimension for a solution. On 11/28/22 there had been no response so I called and was told the Dimension One required proof of leak. The manager said they needed to set up an appointment on 12/15/22. I advised him the repairman on 11/8/22 said he would turn in an appointment and the manager did not have anything to say other than 12/15 was the next appointment they had. My concern that this whole process has been just a delay ploy to delay till a refund is beyond the time to replace or refund my money for a defective spa.