Business ProfileforMustang Plumbing, Inc.

I noticed my garbage disposal unit was not working as expected. I contacted my builders, as I had closed the home end of Sept 2022 and expected this unit to be on warranty. The builder gave me Mustang Plumbings number as they did the plumbing work at my home. I contacted them on Mar 9, 2023, and I was informed that the warranty covers unit malfunction and if there was debris stuck between the blades (in which case they will as ********** to pay). The technician came in, rotated the blades and poured water. The unit then started working fine. The technician also told me that since he couldn't find the reason why this unit wasn't working before (unit malfunction or debris or something else), I'd most likely not be charged. I was surprised when after all this, I saw a bill for $225 on my credit card on Mar 14, 2023. I called Mustang Plumbing to explain the charges and they couldn't tell me the reason why the unit wasn't working. They made up stories that I was informed of a trip fee (which I wasn't) and that I was informed this unit has no warranty (which I wasn't again). The customer service was very rude and when I told them I will dispute the charges since they don't know what the reason for the unit not working was, they told me they will cancel all warranty on my home products here on and cut the call. Resolution needed -1. Refund my $225 or explain why I'm being charged. 2. Reinstate my warranty for all plumbing work they cover. They cannot cancel my warranty just because I don't agree to be tricked out of money.