Customer ReviewsforGood Flow Plumbing

In May 2022, Good Flow Plumbing installed a pump to pump water from my washer through a newly installed drain line. After the install by Good Flow, I began smelling sewer gas in my utility room and I called them to come check it out. The plumber who came was very rude and insulting and told me there is no way that sewer gas could back up into my house. I needed more plumbing work done on another issue and I told them about the sewer gas smell. They checked out (using a camera) the pump installed by Good Flow and found that it did not have a p-trap nor did Good flow install a p-trap in the wall where the water leaves my washer and is pumped out to the drain. Because they failed to do the job correctly by not checking for a p-trap and installing one when they installed the pump, sewer gas has been backing up into my house for nine months. When I called Good Flow and left a message with the rude receptionist to find out what they planned to do about this problem, they never called me back.In addition to this this latest issue with Good Flow, back when they installed the pump in May 2022, I experienced the worst customer service from the owner (*************************). I wanted to dispute a charge included on the final invoice. He yelled at me on the phone and would not permit me to speak. He threatened me with legal action. There was no communication from the company about the amount to be charged for this very small area to dig and repair. I should have been told up front and been given a chance to discuss this. I left messages and texted several times the main plumber who gave the initial estimate and oversaw the job, but he failed to respond to most of my attempted contacts. I wanted to discuss some things with him but never got the chance. I did dispute the charge in an email when I was prevented by the owner to speak on the phone, the invoice was adjusted per my request. No apology was ever given to me for being treated so poorly and in the most unprofessional manner.