Customer ReviewsforABC Terminix Termite & Pest Control

I'm not one to leave reviews unless I have been moved in either a positive or impressively negative way. This is unfortunate, but this is the ladder of the two.The lady who came to do my service was extremely friendly and knowledgeable. She took the time to answer my questions and handed me a card to contact her at any time. No complaints whatsoever with that service.First issue, I have a brand new house and wanted to get ahead of the ***** summer bug issue. The service did not even make a dent, as we have ants inside, spiders all over the front porch, and other bugs around the perimeter of the home. I called to cancel with terminix 9 times since the initial appointment, and receive a full refund for the services, as its states very boldly on the website that if any customer is not satisfied with the results within 30 days they would receive their money back. I was not at all satisfied, and my first call to cancel was on day 27/30. I have been told by each and every person that I've talked to that they will put this at the top of their radar and they will contact me with any updates, but there is no reason that the refund would not be approved. Every person has told me the same script, not one call back. I call them back once a week for an update, and its gone no where. I have been nothing but kind and respectful through this whole process and not sure what I need to do to get the other team to play by the rules but after 9 calls (pending 10 as Im on hold right now 20+ minutes) it was time to make it public with BBB. If you dont honor your full refund/satisfaction policy, dont put it on your website. Absolutely terrible customer service from **********************. I would give it a 2 star because the lady that came to my home was so genuine and kind but the other 9 people that I've spoken with negate any positive in my experience.

Hi *****,We are so sorry to hear you had such a bad experience with Terminix. You may or may not know that Terminix has corporate locations, as well as franchise locations. You have posted this complaint to our franchise location in *********, *****.We are a small family-owned branch that services a small section of South ************* and are not directly affiliated with the branch that services your home.Again, we appreciate your feedback and are sincerely sorry you had such a bad experience with your service. We care very much about the Terminix brand and hope they corporate office will make your situation right.God bless, ***************** - Owner/Manager - Branch ****

TERRIBLE SERVICE! 2 service calls and still have pests. Difficult to reach on phone and to schedule timely service. Not able to speak to or get call backs from anyone with any authority. Poor operators are put out on front line to take the hits but are hampered by inefficient system

HI ****,We are so sorry to hear you had a bad experience with Terminix. You may or may not know, but Terminix has both corporate and franchise locations. We are a small family-owned franchise in *********, and we not associated with your service issue. This happens on occasion where people find us on the BBB website and assume all Terminix locations are the same. Again, we certainly apologize for your bad experience and hope the Terminix Corporate branch will make things right for you.God bless,***************** - Owner/Manager - Branch ****