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          HomePay, Provided by Breedlove has 1 locations, listed below.

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            Business ProfileHomePay, Provided by Breedlove

            Payroll Services
            BBB accredited business

            Contact Information

            816 Congress Ave Ste 800

            Austin, TX 78701-2484

            Visit Website
            (888) 273-3356

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            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            10 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/21/2016

            Years in Business: 32

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            816 Congress Ave Ste 800, Austin, TX 78701-2484
            BBB File Opened:
            2/14/2000
            Years in Business:
            32
            Business Started:
            1/15/1992
            Business Incorporated:
            12/17/2008
            Accredited Since:
            1/21/2016
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Breedlove & Associates, LLC
            • Breedlove & Associates
            Business Management
            • Ms. Stephanea Johnson, Director of Client Services
            Contact Information

            Principal

            • Ms. Stephanea Johnson, Director of Client Services

            Customer Contact

            • Ms. Stephanea Johnson, Director of Client Services
            Additional Contact Information

            Fax Numbers

            • (512) 347-9331
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            10 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/07/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            In Q2 of 2022 I hired HomePay, a payroll service to handle payroll for a domestic employee who I share with another family. Both of us agreed to utilize their service. I am now facing a fine of more than $200 from the government of ************* because of HomePay's failure to pay a tax on time for Q4 of 2022. HomePay is insisting the failure occurred before I hired them. The ** website and the DC government confirm the underpayment occurred in Q4 2022, after which I had hired the company. All I am asking is that the company pay the fine, and accept responsibility. The company is refusing. I am trying to determine my rights under the law for this issue. It's not an huge amount of money, but the principle is a big one. I'm sick of tech companies getting away with this kind of brazen misconduct. I pay $45 monthly for their service, so I have spent more than $800 since hiring HomePay to avoid problems like this. The Terms of Use for the company is not clear on how to resolve such issues when there is a billing dispute with a tax entity. The company only replied to me when I published a negative ****** review.
            Read More
            Read 9 More Complaints

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Hannah S

            03/26/2024

            If I could give 0 stars I would. I am a nanny and after ending my employment with a family, the family had my last 3 paychecks reversed and taken from my bank account through **********************. I called them to try to resolve the issue and get my money back but they claimed there was nothing they could do. How is it that they can withdraw money from my account without any reason or proof of wrong doing but can offer absolutely no help in getting it back. They said I would have to speak to the family directly, I explained to them this is not an option for me as these people have made me feel extremely unsafe in the passed and I have even had to get a police ****** to their home to take their pack n play back after receiving threatening messages from the husband. Homepay clearly does not care about the safety or wellbeing of the caregivers.

            HomePay, Provided by Breedlove Response

            03/28/2024

            I'm truly sorry to hear about the situation with your former employer. Please allow me to provide some additional context on why we referred you to your employer to discuss questions or concerns about your wages. We are the payroll and tax service that your employer uses to process your payroll. As such, our role is to facilitate payments and/or corrections as authorized by your employer. Given that we function as the intermediary, any concerns regarding discrepancies in your wages should be directly addressed with your employer. If there's anything else we can assist with or provide additional clarity on, please do not hesitate to reach out.
            Read 4 More Customer Reviews

            Local BBB

            BBB serving the Heart of Texas

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