Business ProfileforFreedom Outdoor Living

We hired Freedom Outdoor Living to expand our back patio, stamp/stain concrete, and build a pergola. The concrete steps they built and stained were too small and we asked them to redo them. They did this but then the concrete stain didnt match the rest of the concrete patio that they had stained. Within a month of the entire project completion (in April 2023), the concrete overlay that they had put on our patio started to deteriorate in a section of the patio. We immediately informed them of the issue and 3 months later (after repeated texts) they repaired the section of damaged overlay without restaining. In other words, we had a large white patch of concrete on our brown stained patio for another 2-3 months. Again, after repeated texts and excuses, they finally sent someone to fix it. We had asked them to ensure that the patched area matched the remaining concrete and asked them to ensure that the entire patio (that they stained) be the same color. To this they asked us to either pay $3800 to correct the poor staining all done on our patio by THEIR contractors or only stain the patched area of concrete for free. We absolutely refuse to pay Freedom more for THEIR work that was not done right to begin with and agreed for them to only stain the patched area (with the expectation that it would, at least, match the existing patio). After staining it doesnt match and looks very bad. We are now left with a concrete patio that is 4 different shades of brown. We have texted ***** and ******* with Freedom multiple times to ask that they restain our patio so that all of THEIR work is one color. What is very disappointing is they are not even responding to us anymore.It is very disheartening that after trying to be understanding with them throughout all the delays/failures in the project once they got their money they really didnt seem to care. All we want if for them to stain our concrete correctly so its all the same color.