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          Ace Passport Services has 1 locations, listed below.

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            Business ProfileAce Passport Services

            Passports and Visas
            BBB accredited business

            Contact Information

            3901 Danli Ln

            Austin, TX 78749-4932

            Visit Website
            (512) 280-9389

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            Customer Reviews

            3/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/25/2021

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            3901 Danli Ln, Austin, TX 78749-4932
            BBB File Opened:
            10/30/1997
            Years in Business:
            31
            Business Started:
            1/1/1993
            Business Started Locally:
            1/1/1993
            Accredited Since:
            8/25/2021
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Sole Proprietorship
            Business Management
            • Mr. Mark S Curran, Owner
            • Ms. Kathleen L Curran, Owner
            Contact Information

            Principal

            • Mr. Mark S Curran, Owner
            • Ms. Kathleen L Curran, Owner

            Customer Contact

            • Mr. Mark S Curran, Owner
            Additional Contact Information

            Fax Numbers

            • (512) 280-9391
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/11/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            Greetings, Ace Passport Services/Passportsandvisa did not respond to theDepartment of *****s request for updated photos (letter sentto Ace Passport Services 3901 ******** ****** ** 78749dated July 8, 2023, affiliated service Passportandvisacompany used), nor did Ace Passport Services/ Passportsandvisa communicate thatto me. as a result of Ace Passport Services/passportsandvisa actions and/or lackthereof many months passed and **** of state advise me that Ace Passport Services/passportandvisa fail to respond to them within a timely fashion and within 90 days, therefore, the department of state denied my application. I hire them to do a job and they didnt. Ace Passport Services/andpassportandvisa, thur Ace Passport Services/negligence cause me; 1. I missed ***** important trip 2. I lost all the money paid for said trip3. I lost all money paid to the **** of ***** for their fees to obtain my passport 11/2/23 **** of ***** advised me that I would have to start over, and just include an updated photo that they asked forAce Passport Services/passportandvisa for, and I paid all the fees again. I did & **** of state sent my new passport within a few days.I have tried contacting all parties involved. *********************************** ****************************************** **************************************** ******************************************* ***************************************** and no replies as of yet. Order Number: ******* Applicant: *********************** Ship Passport to: *********************** ************************ ********, ** ***** Traveling On: July 07, 2023 Order Paid by: NMI ETA: Service Request: Passport: Lost Passport [5 days] + VIP Passport ***************** $99 + Passport Service Protection Plan $14.95 Service Fee: $820.95
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            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Catherine W

            12/02/2023

            **** was an absolute GODSEND let him help you before you go anywhere else! He is knowledgeable and kind and truly went above and beyond!Thank goodness I checked the Better Business Bureau before going with a competitor its not just the price, which is less than his competitors, but he FULLY understands the ins and outs of the process as hes been in business since the 90s.I was looking to renew my passport, but I kept getting the same instructions from every passport rush service they couldnt do ANYTHING until TWO weeks before I travelled, and that meant I would be forced into a 5 day turnaround (their most expensive package) AND I would have to wait in limbo for three weeks before everything kicked off. This was a wildly stressful option.LUCKILY I called Ace passports and **** explained that since it was a simple renewal, he could get me my passport in 1 week from when I got him my documents no waiting around until the last minute. He then got on the phone to talk me though the online form which was very straightforward (not mentioned or proffered by any of the other businesses) and coached me though my stresses and answered all my questions (which were many).He was accommodating, patient, & most importantly he came though perfectly. I got my passport 3 weeks before flying rather than stressing for a month.Dont be fooled by his competitors flashy websites, large teams, & high prices he is an honest and knowledgeable person who runs a small business rather than a box-ticking corporation.He did a better job for less money and he did it with empathy and humanity. You wont regret using his services.
            Read 1 More Customer Review

            Local BBB

            BBB serving the Heart of Texas

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