Business ProfileforLaz Parking

I was recently a guest at the Riverwalk Home2 Suites. I checked in on Friday 7/29/22 and checked out 0n Sunday 7/31/22. LAZ Parking is the valet service for the hotel. I left my 2021 Ram **** with the valet on Friday afternoon and did not check it out until Sunday morning when checking out of the hotel. There is a lot of road construction in this area and the drop off and pick up area is heavily congested. On Sunday when checking out and loading luggage, the valet backed my truck toward the hotel entrance and parked it out front for my family to load the luggage. The front of the truck was facing away from the hotel lobby. I did not have a need to walk around the front end of my truck because it was backed up. We left the hotel to drive back to our home in ************, ** on Sunday afternoon and evening.I noticed the damage to the front passenger side of my vehicle on Sunday evening when I was getting gas at Buckee's in ****, **. Please see the attached pictures. The front of my truck was not damaged previously. I had just washed my truck before this trip, I am very particular about my truck. I am very upset that I was not made aware of this by the valet service. I understand that accidents happen but it should have been reported to management and to me. I thought that the cost of parking totaling $86.60 for 2 nights of parking was high but also wrecking my truck is unacceptable.I have emailed and spoken on a phone call to the LAZ Parking manager, *******************. *** has refused to accept any responsibility for the damage and states that there is nothing that he can do about the damage. He does not believe that the damage was done by LAZ parking. I also requested that the parking fees be refunded to my CC. *** has refused to issue a refund. *** gave me an incorrect phone number to LAZ Parking corporate office. This is not acceptable.I expect LAZ Parking to pay for repairs to my vehicle and refund parking fees. Cameras at hotel could prove this claim.