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Find a Location

Parmer Eye Care has 1 locations, listed below.

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    Business ProfileforParmer Eye Care

    Retail Optical Goods

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    9900 W Parmer Ln Ste 210, Austin, TX 78717-4909
    BBB File Opened:
    3/12/2001
    Years in Business:
    28
    Business Started:
    1/1/1996
    Business Started Locally:
    1/1/1996
    Business Incorporated:
    6/1/1999
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Mr. Garin Wootton, Office Manger
    • Dr. Sundra Lemanski, Owner
    • Belen Rodriguez
    Contact Information

    Principal

    • Dr. Sundra Lemanski, Owner

    Customer Contact

    • Belen Rodriguez
    Additional Contact Information

    Fax Numbers

    • (512) 339-4041
      Primary Fax

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/13/2023

    Complaint Type:
    Billing Issues
    Status:
    Resolved
    1. Didnt want the pictures of my eye taken, dismissed & told its either that or dilation. (Extra fee that used to not be covered by insurance, my insurance did pay $45 they requested even though their allotment was only $39)2. Told that if I purchase 1 yr supply of contacts ($150 provision w/insurance) that I would receive a $50 credit. Later stated they never do such a thing. 3. Was told they had a special program because I was a teacher and they wanted to take care of those people in which they would sell me discontinued frames for $99 + cost of lenses. 4. My insurance requires that I pay $10 co-pay for EP-Comp Exam & $20 co-pay for contact lens fit, level 2. I was not charged anything initially, they sent a text later to charge me $75 (10-25). 5. Went in to order the contacts after wear trial pair, they stated that I didnt pay enough initially and I owed $59 more + $641.60 contacts/yr + $436 for glasses. Total: $1,137.10 6. Girl states it was wrong, $59, because they did factor in the $20 payment (?) and states its really $39. She handed me a bill for $1,078.10. Ran my card through and after I left, checked my bank and had only a charge for $117.10 (11-3). 7. Instinct was telling me this would continue to be a problem, called insurance for a second time. They confirmed some parts of bill are questionable. I returned to business (tell also called to tell me of the charging error) I assumed it would result in more $. I was correct. Argued over how much I should be credited. In the end, I received a $78.10 credit (11-6).8. I requested my rx paperwork and bills. I was charged $192.10 in total. Credited $78.10. Total corrected charge was $114. Still not correct but I wanted out. *Dont know want to do at this point. I should have only paid $30. I feel like they only credited the $78.10 because I disclosed that I was a cancer patient and didnt have the time/energy to deal with them.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Roula M

    1 star

    04/04/2023

    Parmer Eye Care no ethics I'm very disappointed in their approach to doing business and their marketing is very vague, misleading, and focused around the bait and switch concept. Even though I never visited this location, I highly recommend that you stay away and make sure that you read the fine line as they were always add more to what is advertised, and the amount added isvery significant. I told the doctor that answered the phone that I will be writing these reviews and she did not care just continued with her onslaught of lies and deception.

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