Crisis Education, LLC
4 years in business4175 Freidrich Lane Ste 202
Austin, TX 78744
- (512) 900-2554
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BBB File Opened: 11/07/2013
Business Started: 05/22/2013
Business Incorporated: 05/22/2013 in TX
Type of EntityLimited Liability Company
- Mr. Jason Burkle, Governing Person
- Online Publications
Methods of Payment
- Visa, Mastercard, Discover, American Express, PayPal, Checks and Money Orders
Refund & Exchange Policy:Policies and Procedures
Hours of Operation
Crisis Education, LLC corporate office is open Monday – Friday 9a.m. – 5p.m. CST
Crisis Education, LLC shipping department is open Monday – Friday 9a.m. – 5p.m. CST
We close for all government observed holidays
This policies and procedures applies to the following Crisis Education Products
Crisis Education – www.Crisiseducation.com
Billing address must be the same as the shipping address. Due to credit card procedures, we cannot ship to a different address than we bill to.
Returns & Subscription Cancellations
100% money back guarantee covers price of product only. 100% money back guarantee does not cover shipping and handling fee due to the fact that the customer made the decision to try product, therefore the customer accepts to pay the fee to ship the product.
Customers must contact our support department for a RMA (Return Authorization Number). This number must be displayed on the outside of all return packages. Returned packages without RMA numbers will not be accepted.
Once a return is received or valid refund request submitted, the refund process will take no more than 30 days. All refunds will be either returned to the original credit card –OR- mailed in check form to the billing name and address. International orders that will be refunded back to the original credit card, and PayPal orders will be credited back to the PayPal account.
You have NINETY (90) DAYS from the date of the original purchase to return the product to receive your refund. Any return received after the NINETY (90) DAY time limit will not be processed.
FOR CRISIS EDUCATION SUBSCRIPTIONS ONLY:
Monthly Subscriptions: You have THIRTY (30) Days from the date of the original purchase to request a refund for your Crisis Education monthly subscription. Any refund request after the THIRTY (30) DAY time limit will not be processed. You may cancel at any time after the initial THIRTY (30) Days has passed.
Yearly Subscriptions: For yearly subscription purchases, you have THIRTY (30) Days from the date of the original purchase to request a refund for your Crisis Education yearly subscription. Any refunds requests after 30 days will be prorated by the amount of time remaining under the original yearly subscription period. Example: If you purchase a yearly subscription in January of this year and you decide you want a refund 6 months from the purchase date, you’re prorated refund would be 50% of the purchase price.
Excessive returns will not be accepted. Refunds will not be given to any one customer for one specific product more than twice. There is an unlimited amount of orders that a customer can place for one specific product, but the money back guarantee is void after a customer has used it for one specific product more than twice.
Shipping of the product from Crisis Education, LLC to your door will not be refunded. Shipping of the product to the Crisis Education, LLC Refund Department will not be compensated.
To ensure that your product is not lost or damaged, we strongly recommend sending the product certified mail with a tracking number. If we do not receive the product back and the customer does not have proof that the product was returned we cannot issue a refund.
Valid proof of returning a product includes: delivery confirmation or signature required via USPS. If the customer has delivery confirmation or signature required, then a full refund will be issued.
Due to loss or missing or slow mail, we will honor any package that is postmarked for up to one year after the purchase of the product.
Terms of Subscription Renewal
Monthly Crisis Education Subscriptions automatically renew each month at the stated retail price until the subscription buyer notifies the company that they wish to cancel. Please refer to Returns & Subscription Cancellations section of the Terms of Service page.
Yearly Crisis Education Subscribers will be notified via email prior to renewal with the option to renew at the original yearly price. If the subscriber does NOT notify the company that they wish to continue at the yearly price, the subscribers account will revert to the monthly price automatically.
All checks are held for 10 business days. Orders placed with a check will be held for 10 business days. Once 10 business days is complete, the order will be released and shipped.
All returned check will be charged a $25 USD return check fee.
Counter checks will not be accepted.
Checks and money orders must be sent in US funds.
If you have questions or comments regarding Crisis Education, LLC products, please email us at support@Crisiseducation.com or call 512-900-2712.
Out of BusinessAccording to information in BBB files, this business is no longer in business.
BBB Reason for Ratings
Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
Out of Business
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
Misuse of Better Business Bureau Name/Logo
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.