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Find a Location

West Texas Nissan has 1 locations, listed below.

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    Business ProfileforWest Texas Nissan

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/21/2015

    Years in Business: 22

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    4307 John Ben Shepperd Pkwy, Odessa, TX 79762-8136
    BBB File Opened:
    4/16/2002
    Years in Business:
    22
    Business Started:
    4/16/2002
    Business Started Locally:
    4/16/2002
    Accredited Since:
    1/21/2015
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Alternate Business Name
    • West Texas Nissan, LLLP
    Business Management
    • Mr. Steven Gonzalez, General Manager
    • Mr. Edward Bradley, Managing Partner
    Contact Information

    Principal

    • Mr. Steven Gonzalez, General Manager

    Customer Contact

    • Mr. Steven Gonzalez, General Manager

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/17/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    On May26, we looked at a Rogue SV at West Texas Nissan that I liked except for its color. They suggested finding one to trade for at another dealer. We paid $36854. which included a $3000. markup. On May 30, we went back to get the Rogue they received from an ******* dealer. We spent some time studying the safety driving features and getting our phones connected since it had been 16 years since I last bought a new vehicle. $31,000 is the suggested retail price of the Rogue I received. Adding $3000 markup, makes $34,000, leaving over a $2600 price discrepancy between what I received and what I paid. This is approximately the cost of a premium package of added features.My husband and I are in are late 70's and live 145 miles away from Odessa, factors that helped make for a dishonest sale. When we returned to question the transaction, we were met with multiple lies from the sales manager. We had not been allowed to drive the original vehicle (not enough gas, they said) but I know it had a power liftgate and rear door sunshade. I also discovered that the trade with the other dealership was with a less expensive car. ************************* lied about this, saying the vehicle we paid for was gone from their lot.Nissan advised me to contact the general manager. *****************************' phone goes directly to an answering machine each time I call. He has not responded to my message or email. At our return visit, the sales manager said ******************** had been gone for over a week, but I understand he is still with the dealership. Adding the taxes involved, I was overcharged by $2870.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Joan M

    1 star

    06/13/2023

    It is my experience that this business is dishonest. Their sales manager will outright lie to you repeatedly.

    Local BBB

    BBB serving the Heart of Texas

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