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          Find a Location

          Covert Buick GMC has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Covert Buick GMC

              11750b Research Boulevard Austin, TX 78759

              BBB Accredited Business

            • Covert Buick GMC

              11750D Research Blvd Austin, TX 78759

              BBB Accredited Business

            Business ProfileCovert Buick GMC

            New Car Dealers
            Multi Location Business
            BBB accredited business

            Contact Information

            11750b Research Boulevard

            Austin, TX 78759

            Visit Website
            (512) 518-6718

            Want a quote from this business?

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            Customer Reviews

            1.3/5

            Average of 10 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            13 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/1/1963

            Years in Business: 115

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Covert Buick GMC has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Covert Buick GMC

                11750b Research Boulevard Austin, TX 78759

                BBB Accredited Business

              • Covert Buick GMC

                11750D Research Blvd Austin, TX 78759

                BBB Accredited Business
              Location of This Business
              11750b Research Boulevard, Austin, TX 78759
              BBB File Opened:
              10/1/1969
              Years in Business:
              115
              Business Started:
              1/1/1909
              Business Started Locally:
              1/1/1909
              Business Incorporated:
              6/16/1978
              Accredited Since:
              12/1/1963
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Covert Buick, Inc.
              Business Management
              • Mr. Rox Covert, Vice President
              • Mr. Duke Covert, President
              • Ms. Charlene Glimp
              • Mr. Philip Robinson, Dealer Principal
              • Ms. Sherry Woodyard, Customer Relations Manager
              • Mr. Jay Winetroub, General Manager
              Contact Information

              Principal

              • Mr. Duke Covert, President
              • Mr. Philip Robinson, Dealer Principal

              Customer Contact

              • Ms. Sherry Woodyard, Customer Relations Manager
              Additional Contact Information

              Fax Numbers

              • (512) 583-3039
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              13 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/07/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I went to Covert on Tuesday night after 6pm. I signed the contract for a used car that was needing me to provide insurance. I spent the next 12 hours getting quotes and setting up my new insurance. Dealership called to ask when I could come by and take delivery of my new car. I explained I would be unavailable during any hours before 6pm. No one said anything to me about coming and dropping off vehicle or working with me to get my new car home. On Tuesday (as they were not open Monday) I asked to have my vehicle ready I was coming to take delivery. I was told they sold it. The reason they gave us that people come in all the time and sign contracts. I have never signed a contract I didnt live up to nor am I aware of any others who perform this practice.
              Read More
              Read 12 More Complaints

              Customer Reviews

              10 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              John L

              11/09/2023

              We committed to purchase a vehicle for our family and were approved for financing through our credit union. I had confirmed three separate times the vehicle was being held for us while the paperwork was getting processed. Two days later after the sales person returned from a day off I was informed the car had been sold. We really liked the car and now are trying to find the same car. While there are similar models and colors out there it is taking more time and potentially cost more money for shipping as the ones recently found were in a different city. The responsibility the dealership had to us was not upheld and has cost our family grief, time and potentially money. The Covert salesperson said her manager would call to discuss but we have not heard from the manager even after our efforts to follow up. I am not a new customer to this dealership. I have bought one company vehicle and one personal. In all three cases I have had to do considerable follow up. I am finding the lack of professionalism to be a common theme at this organization.

              Covert Buick GMC Response

              11/10/2023

              *******,

              I apologize for your experience and would like to assist you. This is my contact information...

              *****************************, Customer Relations Manager for ********************************************* GMC.

              ************   *********************************************

              Best Regards!

               

              Read 9 More Customer Reviews

              Local BBB

              BBB serving the Heart of Texas

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