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          Simple Moving Labor has 1 locations, listed below.

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            Business ProfileforSimple Moving Labor

            Moving Companies
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 25 Customer Reviews

            Customer Complaints

            51 complaints closed in last 3 years

            7 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/17/2009

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Business Details

            BBB File Opened:
            4/29/2008
            Years in Business:
            16
            Business Started:
            4/24/2007
            Business Incorporated:
            4/24/2007
            Accredited Since:
            3/17/2009
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • SML
            • SML Relocation LLC
            • Simple Movers
            Business Management
            • Mr. Ryan Newsom, Complaint Handler
            Contact Information

            Principal

            • Mr. Ryan Newsom, Complaint Handler

            Customer Contact

            • Mr. Ryan Newsom, Complaint Handler
            Additional Contact Information

            Fax Numbers

            • (817) 282-1206
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Hiring a mover

            Customer Complaints

            51 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/14/2023

            Complaint Type:
            Billing/Collection Issues
            Status:
            Resolved
            I requested a quote for moving labor and booked services through SML (order#*******). My request stated "I have a lot of boxes and some furniture to get into the house." The items were in two PODS in my driveway. SML estimated the job would take 4 hours. I had to pay upfront on the day of the job for the 4 hours, which came to $842.13. The job ended up only taking 2 hours. SML refunded me only for 1 hour of labor, though, because the paperwork I had to sign stated that a refund of up to 1 hour will be given if the job exceeds the 2 hour minimum but is under the estimated time. When I called the company about this, I told them that it is their job to get the estimated time very close to the actual time it takes. The response I got was that most people like to have their items brought to specific rooms in the house and arranged in specific locations, and that is why the estimated time was for 4 hours. My response to that person was that it was not what I had the laborers do for me, because it is not what I stated I wanted help with when I put in my request for a quote in the first place. I want to add that what SML refunded me ($142.50) isn't even a full hour of the labor I paid for. $142.50 is what SML charges for an additional hour of labor beyond the estimated labor time. The total amount of money I paid SML is $699.63 for 2 hours of labor when the total I was quoted for 4 hours of labor was $842.13. I should only have paid half of the $842.13. As such, I am requesting a refund of $278.57.Let me also add that as I was completing this narrative, I received a call from someone in management at SML. He stated that $142.50 is the actual hourly rate for the labor I received. The rest of the money I paid was for a booking fee and mileage and other things. I asked him where it shows those fees on my invoice, and he admitted that it does not show up on my invoice but that he can now send me an itemized receipt showing the other fees.
            Read More

            Customer Reviews

            25 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            James R

            12/29/2023

            WARNING! Do not use SML for loading moving pods. Their team members are not trained in how to load pods. They damaged or destroyed over 15 items due to neglect, carelessness, and ignorance in the manner of loading the pods. I showed the team members where all the goods to be loaded were located, and also where all the extra protection boxes, straps, tape, blankets, bubble wrap, and shrink wrap was located. A lot of those items were never used.It wasn't until after the pods were finally delivered and unloaded that we found all the damaged/destroyed items. We took pictures before, during and after the unloading process. Through these pictures, and seeing the way things were packed into the pods, it was determined that all damage was due to the improper loading of the goods. None of the damaged/destroyed items were protected properly. Lamp shades were just stacked together and rolled up in a blanket, not in a box, and then shoved into the pod. A large 3 piece wall unit had one unit damaged because it was the only piece that was not protected by a blanket. Floor lamps were damaged/destroyed because they were just shoved into any open space with no protection of any type around them. Several other items were damaged due to excess weight put on top of them, again with no protection.Again all damage was directly due to the manner in which the goods were packed, loaded, and not protected in the pods. Do not use SML.

            Simple Moving Labor Response

            12/31/2023

            Thank you for sharing your feedback. We are sorry to know any items were damaged during your relocation. Please let us know if you have any additional information you would like reviewed with your claim submission.

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