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Find a Location

Econo Lodge Near SeaWorld has 1 locations, listed below.

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    Business ProfileforEcono Lodge Near SeaWorld

    Motel

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2211 SW Loop 410, San Antonio, TX 78227-2538
    BBB File Opened:
    10/29/2003
    Alternate Business Name
    • Econo Lodge
    Business Management
    • Owner Manager, Owner/Manager
    Contact Information

    Customer Contact

    • Owner Manager, Owner/Manager
    Additional Contact Information

    Fax Numbers

    • (210) 678-0898
      Primary Fax

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/14/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    March 25, 2023 at 9:45pm My ********* inquired about a hotel room for the night. We were charged $80.56 for a room then they tried to charged again for a $50 deposit which is illegal. I have video proof of the attendant having the key back & demanded a refund since I was never in the room. Business then lied about a refund, Ive been calling them non stop for a month & still have yet to receive my refund. This is ********* want my money back.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Bianca R.

    1 star

    07/01/2022

    I had reservations for a non smoking room, when I arrived I gave the confirmation number and was told there was no room and it had been cancelled. I was never contacted by the company prior to my arrival. The on site manager was very rude laughing telling me she the reservation was cancelled, and she only had a smoking room available and would have to charge me more than I had booked online. When I asked if the room was going to smell horrible she laughed again. As soon as I walked in the room the light wasn't working. I had to move the couch to plug in the lamp. When I moved the couch there was a pack of cigars and a make up brush under the couch. The couch was also ripped, there was trash behind the bedside table. I called the front to ask if they had any other rooms that were clean. I was told they were booked and to call in the morning to see about a refund. The rest of my stay was extremely unpleasant, there were also roaches in the room, along with loud partying, with occasional popping sounds, until checkout time. When I called the next morning to speak to the manager the same woman refused to let me speak to her manager. NEVER would stay here again.

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