Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Open Mortgage has 15 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Open Mortgage

              5316 W Highway 290 Ste 220 Austin, TX 78735-8923

            • Open Mortgage

              6 E 5th Ave Hutchinson, KS 67501-6201

            • MTG Family Mortgage

              2290 N Tyler Rd # 200 Wichita, KS 67205-8760

            • Open Mortgage

              3220 10th Ave S Ste 100 Great Falls, MT 59405

            • Open Mortgage

              735 Bishop St, Ste 410 Honolulu, HI 96813

            Customer ReviewsforOpen Mortgage

            Mortgage Banker
            HeadquartersMulti Location Business
            View Business profile
            View Business profile

            Star rating
            10 word minimum.

            You can use up to 2000 characters

            Provide Your Info to Leave a Review

            Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify that you are a customer.

            All fields are required.

            This is automatically determined using your first name and the first initial of your last name.
            How would you like to confirm your review?
            This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

            Verify your phone number

            Enter the 6 digit code sent to the phone number ending in undefined

            If you have not received a code within 2 minutes, you can re-send it.

            9 Customer Reviews

            Sort By
            • Date
            • Highest Rating
            • Lowest Rating
            • Review from Patricia B

              09/05/2023

              The reverse division of Open Mortgage is incredible, I have worked for them for 6 , close to 7 years. I have had to take time off due to health reasons during my employment with them . They are kind and considerate. Th reverse side is amazing. I have worked at other companies and Open is the best in Reverse Mortgages!
            • Review from Mehdi K

              08/24/2022

              Open Mortgage is a great place to work at. The culture in amazing. The Ops team is the best in the business!
            • Review from alison g

              07/29/2022

              Not good. I did everything correctly, per company guidelines and was laid off. I was the most productive in my department, but yet was still laid off. The current manager, ****** has her favorites and that is evident.
            • Review from Rosarito V.

              06/27/2022

              Horrible. Unprofessional. Unresponsive. Lies. Misinform. Ask for papers over and over to raise points weekly. Gave me a pre approval letter with condition to have a full time job in the state I was buying. I submitted the offer letter with paystub They couldnt figure out the deferential with salary. Mind you I am a Registered Nurse and make the money. They asked me for a co-signer Gave them someone with a credit score of 800 and they turned him down for a recent late payment which was disputed with credit bureau. Got another co-signer and they couldnt read the bank statements and taxes filed because they were in Spanish To make the story short after 2 month I withdrew my application and went with another bank who gave me a lower interest rate gave me an incentive to close and was able to get the loan without a co-signer Working with ****************************** was a nightmare
            • Review from Joseph E

              02/10/2022

              I would give them a 0 if I could. I am going to make this all fit into this and not go into to much detail. The *********** ** location was the most unprofessional experience I have ever had with anything. Requesting documents over and over and some even being some that are not relevant to the mortgage. You can tell they were only in it for the money and they very well made it known. As someone who does not complain I want others to know so they dont have to go through what we went through. I have been through the mortgage process sign other mortgage companies and NEVER have I had this much trouble and unprofessionalism with them. I will not be recommending them or the company in general to anyone. Its sad I have to leave such a bad review for the entire company but when you have someone like that as the face of your company. This is what happens. DONT USE OPEN MORTGAGE there are way better mortgage companies out there. Do your research.
            • Review from Liz A

              08/16/2021

              Open Mortgage did an excellent job on the refinance of my home, from start to finish. I got a great rate on my loan. They made the whole process easy for me, I would highly recommend Open Mortgage.
            • Review from Johnny C.

              08/14/2021

              Open mortgage is a joke..they approved me for an amount on July 2nd and had me pay $4800 on a car loan that they said was a requirement in order to get finance.. this company never had me approved after dealing with them for more than 30 days but they gave me a pre qual letter... the company told me after paying the loan they made a mistake... this company likes making mistakes with your money and you have to deal with it... Once they know they cannot approve you they still have you pay for extra services like appraisals and things that has no benefit to you because they never actually had an approval in the beginning..once we got close to closing they told us it would take like 42k to close we agreed. They called us back and said 50k we agreed ..they said the numbers were not right and we would need 67k to get approved... we still agreed and then they said 72k and go turn your car in that we made you pay $4800 on.This company and all of its affiliates are a joke. They emailed me a disclosure saying I had insufficient income for the approval.. before they even gave me an approval I had emailed them check stubs and w2s they approved then but it changed 30 days later after all there affiliates got paid... stay away from them

              Open Mortgage Response

              08/17/2021

              1. ******************* stated in his complaint that on June 9, Blackstar Mortgage directed him to pay $4800 on his GM lease vehicle to reduce his DTI. RESPONSE: ***********************, the ** at Blackstar Mortgage, is not an employee of Open Mortgage. Blackstar Mortgage is a broker that partners with Open Mortgage. Open Mortgage, the Lender, did not receive submission of this loan until 7/8/21. Open Mortgage has no knowledge of, and did not direct ******************** to pay the $4800. 2. ******************* stated the down payment was increased multiple times, and he was also told he would need to return the lease vehicle. RESPONSE: I cannot vouch for what **************** stated to the borrower, and as he is not an employee of Open Mortgage, the company has no way to investigate what **************** may have stated. I can state, however, the loan file contains no references on the Conditional Approval that would substantiate these comments. No other information identified in Open Mortgages investigation of this matter has provided any evidence that the down payment was increased multiple times and I could find no reference to returning the lease vehicle. That all remains outside of Open Mortgages knowledge.In addition, the file did show that ************************ loan was suspended as a Conventional loan on 8/2/21 because the verified income was lower than the income stated on the loan application. 08/04/21 - The file was restructured as an FHA loan in an attempt to still qualify ********************. When the spouse's credit was pulled, it was determined the file would not qualify for an FHA loan. 8/6/21- ****************, the **, responded to this information requesting that Open give him until the end of the day before we denied the file. 08/10/21 - The file was processed through our Underwriting second review and denial process. The Notice of Action was issued to the borrower stating the denial was due to insufficient income for total obligations.Please note that this response has also been sent to the **** in response to your complaint there. Lastly, please feel free to contact me, ***********************, if you need anything further. ************
            • Review from Laurie H

              05/19/2021

              Open Mortgage was great in handling the refinance of our house loan. We got a great rate and the loan process was very simple and even with COVID our e-closing went smooth. Highly recommend.
            • Review from Mary M.

              03/23/2021

              They are still a PITA. Can’t get hold of a person. Gave wrong address on “first payment coupon”. Sent my payment on 3/10/21 and the envelope, unopened was “return to sender, unable to forward” by the post office and received by me today. Just sent a complaint online on their website with a plea for help with an address in sending my payment. The whole loan process was a PITA. The agent was nice, but I can’t say anything positive about the company at this point. I don’t know if they sold my loan yet to another mortgage company because I have had no notification from anyone. I just want to make my first payment that is due on 4/1/21. I’m running out of time.

              Open Mortgage Response

              03/24/2021

              We are sorry you are having this experience. Our Accounting department has been made aware of this issue and should be contacting you soon.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.