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          DME Scooters and More Inc has 1 locations, listed below.

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            Business ProfileDME Scooters and More Inc

            Medical Equipment
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            100 W Rosedale St

            Fort Worth, TX 76104-4852

            Visit Website
            (817) 338-4848

            Business hours

            9:00 AM - 5:00 PM
            Business Hours
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            Closed
            Closed

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/20/2014

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Headquarters
            100 W Rosedale St, Fort Worth, TX 76104-4852
            BBB File Opened:
            2/15/2012
            Years in Business:
            22
            Business Started:
            4/8/2002
            Business Started Locally:
            4/8/2002
            Date of New Ownership:
            5/25/2012
            Business Incorporated:
            4/8/2002
            Accredited Since:
            5/20/2014
            Type of Entity:
            Corporation
            Alternate Business Name
            • D.M.E. Scooters and More, Inc.
            • DME Scooters & More
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:00 PM
            T:
            9:00 AM - 5:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 5:00 PM
            F:
            9:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. William A. Gordon, President
            Contact Information

            Principal

            • Mr. William A. Gordon, President

            Customer Contact

            • Mr. William A. Gordon, President
            Additional Contact Information

            Fax Numbers

            • (817) 338-4450
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/07/2022

            Complaint Type:
            Order Issues
            Status:
            Answered
            I reached out about a wheelchair purchase and explained I needed one quickly. I spoke to ***** ******** and advised they had wheelchairs at ******** for $200. She explained my insurance pays for everything so I sent the requested documents for her to process the claim. I had a friend pick the chair up on 4/23/2021 a little before closing hours. The gentleman at the location showed him how to operate the chair and handed him a packet of papers. I noticed I was billed on January for the same wheelchair that was supposed to be covered by insurance. I reached out and ******* is now saying this was a rental chair. This is very misleading because I was never told this was a rental chair or the terms or their rental contract. I'm finding out it's a 13 month contract and I will have to pay until it's paid off. The same chair is $200 why would I agree to overpay for a chair if I was made aware? I want then to pick this chair up and end this misleading contract.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Alethia R

            08/15/2023

            They are in the wrong business they have no compassion for the clients they get angry they talk to you any kind of way there's no way to reach anyone in charge and you're stuck with these people who are putting you in a device that could change your life as well as damage your life I am really not all that secure in getting my electric wheelchair from them but all the problems that I had to go through to get it I don't want to have to start over they make a lot of excuses for each other and make it difficult for you to complain about the way they treat people if you just look at their reviews that should be a snapshot of what's going on there for years hopefully someone looks at this and does something about this company because they have lost sight of what their job is I pray that no one has to deal with this company anymore they should be put out of business because they don't even care even after the negative reviews they continue in their deceitful and ugly practices

            DME Scooters and More Inc Response

            03/11/2024

            I responded to this on ****** reviews as well.  When customers want to use their insurance, we are required to follow the entity that is paying for the equipment processes.  These are not Scooters and More requirements but insurance and we get as frustrated as anyone.  However, you cannot call us and make demands that the insurance company will not support.  .

            Local BBB

            BBB serving the Heart of Texas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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