This Business Is Not BBB Accredited

Complete Med Source

Complete Med Source

(512) 997-8967

Complete Med Source

4 years in business
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Austin, TX 78705
Additional Email Addresses
  • sales@directmedstore.com
BBB File Opened: 05/21/2015
Business Started: 01/14/2013
Type of Entity
Sole Proprietorship
Business Management
  • Ms. Sara Javed, Sales Manager
Business Category
  • Medical Equipment & Supplies
Products & Services
Cath-Secure Contour, Skin-Prep, Secura, Depend, McKesson
Service Area

Nationwide

 

Alternate Business Names
  • Direct Med Store
Methods of Payment
  • MasterCard,Visa,Discover,PayPal,Debit Card,Online
Refund & Exchange Policy: 
Shipments and returns
Your pack shipment
Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.
Returns Policy
You may return unopened items within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (incorrect or defective item, etc.). You only can return the item if the wrong item was shipped.

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply contact us at sales@directmedstore.com.We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We ship only inside of the United States of America. Note that there are restrictions on some products, and some products cannot be shipped to some areas within the United States of America. States we don't ship to: AZ, CA, IA, LA, SC, NV, CT & MA.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Complete Med Source

THIS BUSINESS IS NOT BBB ACCREDITED

Complete Med Source

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