Business ProfileforKMC Forklift

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Thank you for leaving a review with your concerns about the service that you received from our team here at KMC Forklift. We do appreciate your business and I want to apologize for any wrong doings and misunderstandings that you believe occurred during your transgressions with our company. While I understand that the cost of diagnostics might seem high, we have a four hour minimum for any unit that is brought into our shop. That four hours is to give our team time to thoroughly wash the equipment as soon as we receive it, break the unit down so we can find the source of the problem(s), and let our parts department come up with a thorough estimate which is then provided to you. At this point, we leave it up to the customer to determine what repairs they would like to have done. We provided you with three different estimates due to you wanting to reduce the cost of repairs, therefore pricing and work being done was changed and a new estimate was provided. After receiving the last estimate, you called with concerns to which we scheduled an in person meeting so that we could discuss your concerns. During this meeting you stated that you only wanted one side of the breaks done. Once that was stated, we ordered parts and completed the job as requested. I am sorry that you feel the owner was rude, however I think tones would have been different had you not referred to her as a liar when she told you that she is the owner. If you have any more concerns, please feel free to reach out to our office at ************ and we would be more than happy to discuss them with you. -KMC Team