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Find a Location

Pros On Call, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Pros On Call, LLC

      3536 Bee Caves Rd Ste 214 Austin, TX 78746-5474

      BBB Accredited Business
    • Pros On Call, LLC

      1508 W Koenig Ln Austin, TX 78756-1416

      BBB Accredited Business
    • Pros On Call, LLC

      6901 N Lamar Blvd Ste 137 Austin, TX 78752-3535

      BBB Accredited Business

    Business ProfileforPros On Call, LLC

    Locksmith
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/18/2016

    Years in Business: 19

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Pros On Call, LLC has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Pros On Call, LLC

        3536 Bee Caves Rd Ste 214 Austin, TX 78746-5474

        BBB Accredited Business
      • Pros On Call, LLC

        1508 W Koenig Ln Austin, TX 78756-1416

        BBB Accredited Business
      • Pros On Call, LLC

        6901 N Lamar Blvd Ste 137 Austin, TX 78752-3535

        BBB Accredited Business
      Location of This Business
      3536 Bee Caves Rd Ste 214, Austin, TX 78746-5474
      BBB File Opened:
      3/4/2014
      Years in Business:
      19
      Business Started:
      1/10/2005
      Business Started Locally:
      1/10/2005
      Business Incorporated:
      1/20/2012
      Accredited Since:
      10/18/2016
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • 512 Locksmith, LLC
      Business Management
      • Mr. Dean N Lavi, Managing Member
      Contact Information

      Customer Contact

      • Mr. Dean N Lavi, Managing Member

      Customer Complaints

      8 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/29/2023

      Complaint Type:
      Product Issues
      Status:
      Answered
      On 8-7-2023 I hired this business to replace a key fob on my truck, they agreed and asked that I give them $150.00 for said key fob and would order it and come to my location and program the fob. 2 weeks went by and they said they could not locate the fob. They said they would refund the $150.00 it has been another 2 weeks and they will no longer communicate with me and of course no refund.
      Read More

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Angel V

      1 star

      04/15/2024

      We had a locksmith by the name of *********************** come to our school today with what looked to be his girlfriend. We had asked them to exchange our lock and install a new one, and they informed us they can not due to the screws being stripped. They did not remove the broken key inside and charged us $309.00 dollars. We have always relied on Pros on Call for our school and knew that different contractors will arrive at times however this man and woman that came today were unprofessional did not resolve anything and charged us large amount of money to tell us they could not do anything. The lowest score I can give is a 1 star however they do not even deserve that!We now have another locksmith on our campus who is completely baffled by their lack of knowledge and knew exactly what to do to fix the issue.With the epidemic of school shootings in America today, school safety should be everyone's TOP PRIORTY! *********************** will take full advantage of schools and their funds and jeopardize everyone's safety. DO NOT, I repeat DO NOT trust this scammer and his girlfriend.

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