Business ProfileforETI Limousine & Charter

I reserved a party bus for my wifes 40th birthday party. The bus was to take us and our friends from our house to a bar in *************, to another bar in ****** and then back home. The whole trip was scheduled from 8pm to 2am. When I called the driver to take us home from the last bar at 1:08 AM, he showed up on foot to let me know the bus was broken down. 2 groups of our friends decided not to wait and left in an uber. I helped find some jumper cables but the bus still wouldnt start. The driver said another bus was en route. We waited a little over an hour and a van showed up instead of a bus. Disappointed, we left in the van just to get home. A party bus has large plush couches situated in a circle where the whole group can have drinks and listen to music with plenty of room to dance in the middle. As you can imagine, the ride home from the bar is the most fun. It was also the longest leg of the trip. (About an hour drive) We were stuck in a van staring at the back of our friends heads with no music. This was the equivalent of being driven around by an Uber driver. I paid $1722.00 for a party bus. If I wanted to ride in a van, I would have ordered an Uber. We had also planned on picking up some friends in ************* on our way home. The hour delay prevented that from happening as well. I contacted the company and spoke with ***************************** (operation manager) via email. I spelled out all of my concerns and disappointments and she refused to address any of them. She just kept saying that full services were rendered. She offered me a check for $150 for the inconvenience. ******************************** a parking lot for over an hour. We spent more time in the van than we did in the party bus. I contracted this company to provide a party bus so this was not the full service that was agreed upon in the rental agreement. I deserve most if not all of my money back. A $150 check is an insult.