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            Business ProfileLegacy Bath and Kitchen

            Bathroom Remodel
            BBB accredited business

            Contact Information

            15705 San Pedro Ave

            Hill Country Village, TX 78232-3726

            Visit Website
            (210) 365-3587

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/19/2007

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            15705 San Pedro Ave, Hill Country Village, TX 78232-3726
            BBB File Opened:
            7/19/2007
            Years in Business:
            17
            Business Started:
            8/1/2006
            Business Started Locally:
            8/1/2006
            Business Incorporated:
            8/10/2006
            Accredited Since:
            7/19/2007
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Jason B. Hicks, Member
            • Ms. Krishell Hicks, Marketing Director
            Contact Information

            Principal

            • Mr. Jason B. Hicks, Member

            Customer Contact

            • Mr. Jason B. Hicks, Member
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/10/2021

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Initiated project for kitchen remodel April 12,2021. Due to Covid 19 shipping delays, project did not begin until October 25, 2021. Project was going fairly well until we had the countertops and backsplash installed. Backsplash has multiple areas of imperfections with uneven tiles and poor tile cuts. Sheetrock repairs have not been completed/corrected. We keep being told to trust the process. The owner has been here, took multiple photos and agreed to repairs, punch list. There has been minimal communication during the past week. The communication/text request if we available now for contractors to come in. If were not available at that moment, nothing gets done and nothing gets rescheduled.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Thresia W

            04/05/2022

            Their commercials on the evening news state that they do kitchen and bath remodeling. However, it seems they prefer very large, extensive remodeling jobs - not as they advertise that they want to help you with 'your remodeling job'. If it's not a large one, they won't be interested.

            Legacy Bath and Kitchen Response

            04/10/2022

            **************,In order to give everyone the best possible remodeling experience, we cannot take on every job. Because we specialize in bathroom and kitchen remodeling, and your job involved extensive amounts of flooring and subflooring work, we thought it was in both of our best interests that you contact someone who specializes in flooring. I do apologize if this came across as anything other than making sure you get in touch with the right person for your particular job.

            Customer Response

            04/10/2022

            As I explained to your staff, I was willing to do a bathroom remodel to meet your definition of an acceptable job. My home is very open concept so to update the flooring in just the kitchen area and bathroom would not have been acceptable. In speaking with the design associate, it was very clear that he felt the job was beneath him even though I reminded him that a bathroom remodel was included. I need a professional installer, not a handyman as the designer insinuated. I have a Host Home for my adult disabled child and must pass an annual state inspection.

            Local BBB

            BBB serving the Heart of Texas

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