Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          GelPro has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • GelPro

              11525 Stonehollow Dr Ste B200 Austin, TX 78758-3410

              BBB Accredited Business
            • GelPro

              100 E Whitestone Blvd Ste 148 Box# 281 Cedar Park, TX 78613-6937

              BBB Accredited Business

            Business ProfileforGelPro

            Kitchen Accessories
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/29/2013

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            This is a multi-location business.

            Find a Location

            GelPro has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • GelPro

                11525 Stonehollow Dr Ste B200 Austin, TX 78758-3410

                BBB Accredited Business
              • GelPro

                100 E Whitestone Blvd Ste 148 Box# 281 Cedar Park, TX 78613-6937

                BBB Accredited Business
              BBB File Opened:
              12/9/2011
              Years in Business:
              21
              Business Started:
              7/26/2002
              Business Started Locally:
              7/26/2002
              Business Incorporated:
              7/26/2002
              Accredited Since:
              5/29/2013
              Type of Entity:
              Corporation
              Alternate Business Name
              • Let's Gel, Inc.
              Business Management
              • Mr. Robert McMahan, Chief Executive Officer
              Contact Information

              Principal

              • Mr. Robert McMahan, Chief Executive Officer
              Additional Contact Information

              Fax Numbers

              • (512) 692-2662
                Primary Fax

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/19/2022

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I purchased a custom rug on 06/26/22 for over $300 and was emailed confirmation that my urge would be delivered by 07/21/22. I received an email in the middle of July stating that there would be a delay. However, when I reached out to ask for an updated delivery date because they did not provide me with one, I was told on 07/19 that "Expected delivery is 7/21/2022 based on carrier published times". I then received a message 2 minutes later from ****** stating that that parts of the production line were in need of repair and causing the delay. They then stated that they would receive the new parts within the next week. I then received another email from ****** stating "We will not be able to give you an accurate delivery estimate until we have received the replacement parts that we are waiting for in order to resume production". So, I asked for a refund, a price guarantee, and requested that I would be notified when the equipment parts were received and installed on July 22. I have an email confirmed that my sales order (*******) would be closed and that they would honor my discounted price of $ ******. I have not been notified but I have received 2 requests to review my rug. When I chose to respond with a review of my experience, that I never received a rug due to equipment being broken, I was told that my "review has been moderated" because "it did not meet all our website guidelines". The company sent me multiple review request emails, I did not request them. This company also told me they would contact me when their equipment was fixed and honor my rug price, and they have not. All after wasting my time and giving me weird responses to general business questions. Therefore, I would like to know how my honest review did not meet their guidelines and I would also like to confirm if the equipment has been fixed as I have yet to be reached out to.
              Read More

              Customer Reviews

              0 Customer Reviews

              What do you think? Be the first to review!

              How BBB Processes Complaints and Reviews

              Start a Review

              Local BBB

              BBB serving the Heart of Texas

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.