This Business Is Not BBB Accredited

One Live Media

One Live Media

(512) 371-6924

One Live Media

6 years in business
210 Barton Springs Rd Ste 500
Austin, TX 78704-1223
Fax Numbers
  • (866) 521-9734
Additional Email Addresses
BBB File Opened: 01/25/2012
Business Started: 10/01/2010
Business Incorporated: 09/28/2011 in TX
Type of Entity
Limited Liability Company
Business Management
  • Miss Briana Alva, Customer Support Dispute Manager
  • Ms. Hollye Day, COO
Business Category
  • Internet Shopping
  • General Merchandise - Retail
  • Ticket Sales - Events
  • Web Design
  • Information Technology Services

Products & Services
Tickets, VIP Packages, Branded Merchandise, Fan Club Memberships, Digital Downloads
Alternate Business Names
  • Music One Live
  • Sports & Music One Live
Methods of Payment
  • All Major Credit Cards and Paypal. 
Refund & Exchange Policy: 
Refund and exchanges vary based on the service provided and are clearly stated at the point of purchase.  For questions regarding refunds or exchanges, please visit the website used to make your purchase or you can reach out to



BBB has recently received complaints from consumers who allege they purchase merchandise that was not delivered in a timely manner. These complaints are currently pending as BBB is waiting for the business’s response.

Based on BBB files, One Live Media has a pattern of disputes alleging non-delivery of item ordered. Complainants allege they contact the business for venue tickets and music related items such as posters and t-shirts with the order b... Read More


Technology services for the entertainment industry including Ticketing, eCommerce, VIP Packages, Fan Clubs, Web Design & Hosting, and Live Show Digital Distribution.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for One Live Media include:

  • 275 complaint(s) filed against business
  • Length of time business has taken to respond to complaint(s)

M: 9:00 AM-6:00 AM
T: 9:00 AM-6:00 AM
W: 9:00 AM-6:00 AM
Th: 9:00 AM-6:00 AM
F: 9:00 AM-6:00 AM
S: Closed
Su: Closed
Email support -
Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

One Live Media


One Live Media

Customer Review Rating:


Composite Score: