Customer ReviewsforRockport Auto Claims

I had the misfortune to rent a car with Ace Car rental 2 weeks ago. When I rented the car I made the mistake not to take a picture of the car or video being that i was tired because it was 2am. The next morning, I found a scratch on the back passenger door. I didn't worry to much about it because I paid an insurance daily rate in case the vehicle gets damaged or anything. Any way when I returned the vehicle I told the worker from Ace about the scratch, I had to make a little report explaining to them what happened. At the end she told me not to worry about it because I paid for the insurance and my deposit for the vehicle would be returned to me in 5 to 10 business days. Tell me how I get a email from Rockport Auto claim saying I owe them ******** for the damage of the vehicle when I paid an insurance for it, she says that the insurance covers only 1,000$ , they added ** a bunch of things in the calculation. I swear the scratch in not worth that amount, they are scammers I think . I will take this case to court if necessary and also put this in the news, they need to get investigated .

I recently had the misfortune of renting a car from Ace Rent-A-Car in *************** *******. While it was parked in a parking lot, it was scratched on the front and rear quarter panels. Subsequently, I received a claim for damages of over $7000. To put this in perspective, that is roughly 25% of the current value of the car that I rented. This is when I was introduced to Rockport Auto Claims. The scratches to the vehicle were deep, but did not dent the metal. The damage claimed, included charges for under body work, tires, front and rear damage, etc. as if the car had been hit by another car in a collision. No photographic evidence was presented other than the scratches from the incident. Some of the photos showed pre-existing dents and scratches, and it was difficult to tell if the charges included repairing those as well. In addition, Rockport, assessed administrative fees, and other charges which were calculated as a percentage of the bodily damage, rather than as a fixed charge, giving them every incentive to assess the damage as high as possible. In other words, the administrative fee for a $5000 claim is 10 times higher than for a $500 claim, regardless of the fact that the work is the same. My insurer, **************** said that this was highly unusual, and Rockport never give me an explanation although I did ask why these charges were calculated this way. Rockports adjuster, ****** was both lazy and incompetent. Rather than deal with my insurer, she kept billing me, demanding payment for amounts that were still under consideration, but unpaid. This occurred on at least 3 occasions. Ultimately **************** paid the entire amount and I cant praise them enough for their support throughout this process. Rockport and Ace, work hand-in-hand, and rely on the fact that these large insurers will never take them to court to defend their claims, however, unreasonable.

This is a horrible company. I rented from Economy Rental while in ******* on vacation. I was rear ended and the damage was minimal. After the insurance paid, they are sending me a bill for more physical damage, loss of use, diminished value and Admin fee of almost $3,000. I have called multiple times and left a messages and emails for *********************** the Assistant Manager and will not get a response. This company is price gouging and trying to scam for as much money as possible.

I would give this 0 stars if I could. This process has take over 3 months and is still not settled because no one will talk on the phone. I was rear ended in ** after renting from Economy Rent a Car and the car had a small crack in the bumper that they are saying costs over $9,500 to fix!!!!I have been going back and forth via email for 50+ emails I have called 5 different lines and left voicemails with no reply. This company is a joke and should not be in business.

They are with ACE Auto rental, aka ***************. They figured out that if they make claims without any basis, they get paid and no one goes after them. They bill customers for "hidden damages"They are scammers! They are supposed to be located in ******, **, *********************** (if it is the real name) is the person who pretends to be the insurance rep.Buyer be aware of these low lives!

Wow reading these confirmed to me that we are not crazy! They literally have a scam going you can tell when reading up them. Our whole rental car experience was sketchy and this has made it worse. If I could attach the pictures here I would! Never had anything like this happen before. They are price gauging us on a teeny tiny little ding on the windshield which 1 we didnt do and 2 would absolutely not cost $1073 to fix!!! I never even noticed it at all the whole 5 days we drove it!! They wont even fix it I can almost guarantee that because the car had dents on it previously that they never fixed they will get the money and then do this again to someone else! Its a scam they are pulling and getting away with!! Ive also been digging into the adjuster they used and can find no licensing or information on them and the website looks almost fake! So far our insurance company says they are paying them because it isnt worth the hassle which is exactly what this company hopes for!! They need to be investigated badly!!!

I rented a one way car rental from Ace Rent A Car rentals in Pompeno Beach, FL to Cape Canaveral, Fl. The car was returned the same day without any issues or damages. Several weeks later I received an invoice from Rockport Auto Claims in the amount of $52.50 without any explanation as to what the charges were for. This is a bogus claim, they reported to the credit bureaus I hopes I would “just pay it”. Steer clear of car rentals from ACE!