BBB Accredited Business Profile

Empower Insurance Group

Empower Insurance Group

(877) 437-5010

Empower Insurance Group

42 years in business
PO Box 137089
Fort Worth, TX 76136-1089
Fax Numbers
  • (817) 306-2386
  • (817) 306-2315
  • (817) 231-4301
  • (817) 231-4303
Additional Phone Numbers
  • (817) 306-2366
  • (877) 437-5007
Additional Email Addresses
BBB File Opened: 10/01/1980
Business Started: 01/01/1975
Business Started Locally: 01/01/1975
Business Incorporated: 02/12/2004 in TX
Type of Entity
Business Management
  • Mr. Donald (Don) A. Owens, President/Owner
  • Mr. Alvin (Al) H. Boenker, CEO/Owner
Business Category
  • Insurance - Auto
  • Insurance Agency
  • Insurance Services

Service Area
Alternate Business Names
  • Empower Managing General Agency, Inc.
  • Empower Insurance Agency
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB accredited business


Pattern of Complaint

Based on BBB files, Empower Insurance Group has a pattern of disputes alleging billing and customer service issues. Specifically, many complaints allege long delays in getting claims resolved, repairs being approved, and payoffs being made. Numerous consumers have stated difficulty in being able to reach customer service representatives and not receiving return calls in a timely fashion. 

On August 2, 2016, the business responded to BBB and outli... Read More


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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Empower Insurance Group

Empower Insurance Group


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