This Business Is Not BBB Accredited

Orlate, Inc

Orlate, Inc

(800) 929-0281

Orlate, Inc

5 years in business
227 N Loop 1604 E #150
San Antonio, TX 78218
Fax Numbers
  • (210) 547-7926
Additional Email Addresses
  • support@orlate.com
BBB File Opened: 01/08/2015
Business Started: 05/25/2012
Business Started Locally: 07/01/2012
Business Incorporated: 03/13/2013 in TX
Type of Entity
Corporation
Business Management
  • Mr. Manish Pradhan, President
Business Category
  • Information Technology Services
  • Cable Networking
  • Network Cabling Installation
  • Computer Business Services
  • Computers - Cable & Installation
  • Computers - Disaster Recovery
  • Computers - Networks
  • Computers - Service & Repair
  • Computer Facilities Management Services
  • Computer Consultant

Additional Information
  • In the course of four months, BBB requested clarifications from Orlate, Inc regarding their business practices. The request was prompted after BBB received complaints from consumers alleging Orlate, Inc represented themselves as Apple. The consu...
  • In the course of four months, BBB requested clarifications from Orlate, Inc regarding their business practices. The request was prompted after BBB received complaints from consumers alleging Orlate, Inc represented themselves as Apple. The consumers allege they were trying to contact Apple for assistance.

    The requests ranged from requests of sales scripts and practices, copy of Google AdWords used by the business, verification of their business address, clarification of affiliations with different third-party technical support companies, and a written explanation of what changes Orlate, Inc. would implement in order to eliminate consumers believing they are Apple.

    Orlate, Inc. responded to all four of BBB's letters, but failed address all issues.

    Orlate, Inc. did not provide a copy of sales script, but stated "a diagnosis is run to figure out the issues with a customer's product once it is received by Orlate, Inc. Once the diagnosis is performed, the customer is informed of the cost upfront to fix any issues. If the consumer agrees for the issues to be fixed, a contract is signed and feedback is taken once the work is completed." BBB had also requested a copy of any recorded calls, but Orlate, Inc. informed BBB they do not currently record calls for quality control.

    BBB was also unable to obtain a copy of Google AdWords used by Orlate, Inc. The business stated they requested copies of the Google AdWords from the marketing company they employed, but the marketing company allegedly told Orlate, Inc. they do not release this information due to company policies. Additionally, Orlate, Inc. did not provide BBB with the name of the marketing company they employed. The business only provided the name of the employee who initially approached them from the marketing company and how charges appeared on their account from the marketing company.

    BBB also found two possible affiliated business, Hytechlab & Pctechyogi, through BBB research. Hytechlab made a mention of Orlate, Inc in their Apple support page. The company looks to be a third-party tech support business. Pctechyogi also appeared to be a third-party tech support business. The website for the company was registered to Manish Pradhan, owner of Orlate, Inc. Mr. Pradhan denied any affiliation with the business. Both companies’ websites have since been taken down. 

    In regards to Orlate, Inc.'s business location, the company told BBB their primary location is 227 N Loop 1604 E Suite 150 in San Antonio. The company said techs primarily work out of this location and that another business called Accounting & Tax Pros Inc. also shares the location.

    Orlate, Inc stated they addressed issues with consumers believing they are Apple by discontinuing the relationship with the marketing company. 

Revoked BBB accredited business

B+

Overview

Let's socialize:

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Orlate, Inc include:

  • 8 complaint(s) filed against business

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Orlate, Inc

THIS BUSINESS IS NOT BBB ACCREDITED

Orlate, Inc

Customer Review Rating:

92%

Composite Score: