This Business Is Not BBB Accredited

GuruTeks LLC

GuruTeks LLC

(800) 406-6187

GuruTeks LLC

3 years in business
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San Antonio, TX 78247
Additional Email Addresses
  • guruteks@gmail.com
BBB File Opened: 04/10/2015
Business Started: 04/11/2014
Business Started Locally: 04/11/2014
Business Incorporated: 04/11/2014 in TX
Type of Entity
Limited Liability Company
Business Management
  • Mrs. Deborah Y. Jenkins, Managing Member
Business Category
  • Information Technology Services
  • Computers Hardware, Software & Services
  • Computers - Networks
  • Web Design
  • Data Recovery

Additional Information
  • On June 27, 2016 BBB sent a letter to GuruTeks LLC to address some concerns regarding their business. These concerns were how consumers have told BBB they came in contact with the company, then told their was a virus on their computer. The virus was ...
  • On June 27, 2016 BBB sent a letter to GuruTeks LLC to address some concerns regarding their business. These concerns were how consumers have told BBB they came in contact with the company, then told their was a virus on their computer. The virus was then allegedly fixed by the business.

    The letter requested the business to explain better detail how the complainant on file reached the business, how regular consumers contact their business, a clarification of their currently physical address, a copy of sales scripts used by employees, recorded calls used for quality insurance, and any copy of training materials for telephone representatives.

    On July 1, 2016 GuruTeks LLC responded to BBB's letter. The business stated they do not use pop-ups that say consumers have a virus on their computer. GuruTeks LLC  said the complainant on file "may have seen and noted down our number to call', but stated to their knowledge no email was sent. The business went onto say they can be found on multiple search engines when consumers search specific key words relating to computer issues. This is due to a Pay per click system that is done through various search engines the business said.

    Additionally, the business stated their office was relocated in San Antonio and that they have additional offices in New Delhi.

    Lastly, the company stated they do take remote control access of a computer "when necessary and (when) clients are unable to follow verbal instructions or the task is too complicated". The company said in their response they first ask the consumer for permission. The business uses a website that helps grant access. According to GuruTeks LLC, this is done by telling the consumer to go to the website and type a 6-digit code supplied by the business. The consumer will enter the code, which will allow the business to gain access. The business states the consumer is asked again if they have permission for access and have to click a yes/no button. Once this is complete, the technician will have access. The business disagreed that remote access was taken without the complainant's consent. The business also said they do not ask for payment until after the work is done. 

    The recording asked by BBB was said to be forwarded at a later date, however BBB has yet to receive it.

    On July 7, 2016 BBB sent a response to GuruTeks LLC outlining additional request information. This include further explanation of the complaint on file, examples of keywords used in search engines for marketing purposes, a location of their business, an expected delivery date for the recordings, and an explanation to a scam tracker entry regarding GuruTeks LLC.

    On  August 29, 2016, GuruTeks LLC responded to BBB's inquires. However, the response failed to answer questions BBB asked in the letter sent on July 7th. 

    GuruTeks LLC stated operates a call center called My Tekies in New Dehli and that they offer a no hassle refund policy. If a customer is not happy with service they provide, the business offers a full refund. The business also stated they implemented an icon for their clients.  After work has been completed, the icon is placed on the customer's computer desktop clearly showing their name. When the icon is clicked on, their number appears. 

     

Alternate Business Names
  • My Tekies
Revoked BBB accredited business

A-

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

GuruTeks LLC

THIS BUSINESS IS NOT BBB ACCREDITED

GuruTeks LLC

Customer Review Rating:

100%

Composite Score: