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Find a Location

Super 8 has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Super 8

      5526 North IH 35 Austin, TX 78751

    Business ProfileforSuper 8

    Hotels

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    5526 North IH 35, Austin, TX 78751
    BBB File Opened:
    4/24/2001
    Years in Business:
    23
    Business Started:
    4/24/2001
    Business Started Locally:
    4/24/2001
    Business Incorporated:
    6/5/2006
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Alyna East Hotel Managment LLC
    Business Management
    • Mr. Rackesh Patel, President
    • Mr. Chris McDonald, Assistant General Manager
    Contact Information

    Principal

    • Mr. Rackesh Patel, President

    Customer Contact

    • Mr. Jay Patel
    Additional Contact Information

    Fax Numbers

    • (512) 451-3028
      Primary Fax

    Industry Tip

    BBB Tip: Traveling soon? Be careful when booking a hotel room

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/28/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I booked a stay at the Super 8 through ******** Travel for August *****, 2022. I was on vacation from ********. I arrived at the hotel a little after 1:00 a.m. on August 19, 2022, the next day, because my flight was canceled on Southwest so I had to take a later flight through Delta. I was at the hotel less than 6 hours before I checked out. My chief complaint is for false advertisement and health endangerment. The Super 8 Hotel is clearly a transient motel and is not designed to people vacationing. More importantly, in addition to the sewer water dripping from the ceiling in the hall and the distinctive smell of urine permeating through the motel, the strong smell of cigarette smoke, along with the other smells, caused me to have respiratory issues. The Super 8 Hotel is NOT a smoke free environment as the hotel advertises. This is the main reason that I had to switch hotels. My choice was to stay at the Super 8 and risk further respiratory problems or to leave after being there for just a few hours. ******** Travel should remove this hotel from its hotel choices since it participates in false advertisement and I should receive a full refund for my stay and monetary compensation from the hotel for putting my health at risk. I have pictures of the hotel/room and pictures of the bedsheet in my room with cigarette ***** on it which I have attached. Evidence that smoking does go on in the hotel rooms.
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

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    BBB serving the Heart of Texas

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