Customer ReviewsforAshton Woods Homes

On 9/18/23 I called my sales representative at ********************* to advise her that my husband had received a job offer outside of the country When I first met we told her that the job might be an option however at that time was not definite Now that it is another sales representative told us that we were outside the loan commitment cancellation First we signed the contract on 8/26/23 and today is 9/24/23 Secondly I called the sales representative on 8/18/23 Third the sales representative went on vacation and never informed me and that I had the time coming up I was not told that we had 30 days Its not the buyers fault if the loan is not longer able to proceed Now Im having a hard time to get the down payment back which was hard earned with much work and sacrifice Im being forced to buy a house that I wont live and afford Its very unfortunate that when a contract needs to be signed and the down payment is needed we get notifications however when a life event happens no response is received to make the more time go by Two contracts were given to me one with the closing date of end of Sept and another one with the closing date of Sept 2023 and Oct 2023 Its not like the townhouse is the only one to sell as there are plenty available including the two on each side of the townhouse I always had good faith to buy always doing all the paperwork needed, checking constantly the status and even looking for quotes of outside vendors to do the closets and other upgrades. I would not have done all of this if I was not serious, Im a hardworking professional and deserve the respect and courtesy. All I am asking is for the down payment to be returned its unfair for a multimillion dollar company to steal money from an average person. This complaint is to advise people so that they dont fall on the same mistake and to get together to support each other to make a strong collective complaint and not allow to be intimidated and let sales representatives make the decisions for us.

It is our understanding that you have been refunded your ******* money last week. While we are disappointed to hear your feedback regarding your experience, our team has let us know you have reached out in order to begin another transaction. As we have in the past, we will continue to provide exceptional customer service and assist you with any questions or concerns you might have. Thank you! 

I, like so many, would NOT recommend Ashton Woods as a home builder unless you like living with repairmen in and out of your home within the first year. We had 2 major leaks in walls and 5 minor leaks. The minor leaks were 3 toilets, the washer/dryer valves, and the kitchen sink. The major leaks were within walls and unnoticed for months causing mold, loss of family time, and ruining vintage items inherited from my grandmother. We went without a functioning kitchen for 3 months which included the Thanksgiving holiday. Now, I will say that Ashton Woods did offer to put the molded cabinets back in until our new ones arrived. As a family with a ton of allergies, we chose to forgo that plan for our own health. Our home was unsafe for our children for 3 months. We had to empty out our entire primary closet so that the mold, leak, drywall, carpet, carpet padding, and baseboard could be repaired. I had 30+ work days interrupted by repairs and supervising of said repairs which resulted in falling behind on projects putting my job in jeopardy.The best part? After being super patient and kind throughout the whole process, they didn't care to repair pieces of our home to the original quality. The siding on our house was uniform and beautiful before the major kitchen leak. When I asked the Ashton Woods representative if we could please repair it to match the rest of the siding, he said it shouldn't be a problem. His boss thought otherwise. His boss thought doing just above the bare minimum on a home that had undergone months of repairs was unnecessary. Why try to maintain the equity of a home they already cashed in on?If you want to be a project manager overseeing repair work every other day for a newly constructed home, Ashton Woods is a great option for you. If you want to move into your new home and enjoy your life, Ashton Woods should not be considered. It shouldn't even make the long list of builder options.

Hi there -  We have confirmed with our local team that the repairs made to your home were installed correctly and meet our guidelines (seen in section VIII of the Home Buyers Warranty booklet given to all homebuyers). It is our understanding that you have previously spoken to our team regarding your concerns. If you have any additional questions or feedback you'd like to provide, please refer to your division contacts as they are the best positioned to assist you.    

Once ***************************** salesperson got our ******* money, she could care less about the quality of construction and the fact that the interest rates continued to rise. We tried to look for alternatives after they discontinued our design option selections, but *** was more interested in us cancelling the contract, increasing the price of the home by $30k and profiting two ways. Disgusting experience! For the price, the home construction is VERY Sketchy in this price range and a rush-rush job. Also, be careful at the Sunday Creek at Kinder Ranch. They are not honest at that neighborhood and tried forcing us to take a less than desirable lot. We continued to share that we wanted a quiet lot further to the back, but ****** insisted that we take one on a super busy corner.

Hi there We are disappointed to hear that you feel your experience was less than exceptional as we strive for nothing less than the best. When your original tiling option was discontinued, our team offered the opportunity to transfer, which was declined. If you have any additional questions or feedback you'd like to provide, please refer to the previous communication with your provided contacts. Thank you! 

Agree with comments others have made. DO NOT buy from Ashton Woods. The *********************** is the worst. Examples: They broke a couple windows while building the home, understandable, it's gonna happen. But, instead of replacing the WHOLE window frame that contains two panes of glass, they take the cheap route & just replace the exterior pane. Now you have no insulation/gas between the panes. Sloppy caulking all over the framework of the windows & this happened to three windows in our *********** they have moisture between them. Yes they have a 10 yr. warranty, but you have to pay the labor which for two large windows is $950. They shortcut everywhere possible! I could make a list a mile long to post here, but their lack of commitment to a quality home is from top to bottom. Master shower leaks & the ** blamed us for not putting tile on the outside of the show where the water has now penetrated the master closet wall & moulding. Seems this should be an engineers responsibility & the design center to actually have a clue & think of these possible issues. You have been warned by many here, I would steer clear of this builder.

Hi there - We want to address your concerns; however, we cannot find your information in our system. If you have any questions or feedback you'd like to share, please feel free to email us at ********************************************************* and we will look into your concerns further. Thank you!

I totally agree with ************'s comments and another folks' comments."Whatever you do do NOT buy an Ashton Woods home, from the sales department, to warranty it has been nothing but a fight to get things fixed, looked at, adjusted.. you name it. At a house at this price point we should NEVER had to deal with such a mess. "My home buying experience with Ashton Woods was nothing but frustrating.

Hi there -  It is our understanding that you have spoken to our team regarding your concerns. Please know that our team has done everything they can to assist you with your warranty requests, addressing each warrantable item. If you have any additional questions or feedback you'd like to provide, please refer to the previous communication with your provided contacts.  

Whatever you do do NOT buy an Ashton Woods home, from the sales department, to warranty it has been nothing but a fight to get things fixed, looked at, adjusted.. you name it. At a house at this price point we should NEVER had to deal with such a mess. Not to mention, the inability to follow through with requests throughout the entire process of building our home. Beyond disgusted!

Hi **** -  It is our understanding that you have spoken to our team regarding your concerns. If you have any additional questions or feedback you'd like to provide, please refer to the previous communication with ******

So far my experience with AW has been good. All of the small details people are pointing out, we pointed out at the blue tape walk through and they were all fixed. My sales person *************************** was great, he answered most if not all of my questions and if he couldn't he would ask and get back with me. I have been in my home a month now, closed 2/27/23 moved in 3/10/23 and have only had 2 minor issues, one which was fixed like 2 days later. The other is pending, because I just reported it a couple days ago, but the construction manager (*****) literally came by the same day to see what the issue was. Everyone I have dealt with has communicated very well and been very helpful. I'm crossing my fingers and praying I don't run into any major issues. My experience with them as a first time home buyer has been stellar; even the lender they used was great and answered all of my questions. I would and have in fact already, recommended them to a couple of my friends (******* - ********)

Hi ***** - We appreciate your kind feedback! We are thrilled to hear you've had a great experience from the initial appointment to the customer service we provide alongside warranty repairs. If you ever have any concerns, please know that our team is here to assist you as we strive for the best. We would love to hear more about your time with us. If you'd like, please email us at ********************************************************* with any other details about your experience you'd like to share.