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          TexAire Heating & Air Conditioning has 2 locations, listed below.

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            Customer ReviewsforTexAire Heating & Air Conditioning

            Heating and Air Conditioning
            Multi Location Business
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            5 Customer Reviews

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            • Review from HM M

              12/08/2023

              This company lacks empathy and customer service skills. This company was contracted by American Home Shield and came to my residence on 10/13 to diagnose an issue with my central air. The technician advised that the evaporator coil had gone out and that all the freon had leaked out of the system. He told me that they would be in contact once they part arrived. I was advised to purchase a small ac unit to escape the heat. This company never bothered to call me back or inform me of the status of the part coming in. All of my calls and those of AHS went unanswered. The number that was provided would state that the voice mailbox was full and you cannot leave a message. They advised AHS that I would need to have my drain line reconfigured and that I needed some additional repairs. These repairs were unnecessary and they were attempting to charge AHS more money. Bad service and no customer contact. Based on the reviews I've seen about this company, they have no business serving the public. I was without my central air from 10/11 to 11/30. A reputable company was able to correct the issue within one day after they made their diagnosis. Customer beware the other repairs that ******************** stated were required were not required.
            • Review from Felicia P

              08/21/2023

              On 8/4 our AC went out, a work request was submitted with ***(American Home Shield) on 8/5; on 8/6 TexAire called to set up an appointment for the next day 8/7. They came and said they needed to order a part and for us to go to a hotel until the part comes in. The part arrived to their business at 9am on 8/16 and they are due to call us to make an appointment to install the new compressor. They have not called or answered ANY phone calls for updates or to set an appointment. *** isn't able to reach them, either. Their mailbox is full and when he does clean it out, he still won't answer or call you back. We have texted, called and left messages on his contact me but, no response. We are going on 3 weeks with no AC in 107 degrees weather. We've sent the babies away, but the heart patient is still here and this not sustainable much longer. We aren't able to afford hotels stays for weeks or to keep buying portable fans or units. We have had the *** contract for over 20 years paying a monthly fee for this service and it has been horrible. They have consistently contracted with TexAire as far back as 2018 and they have had nothing but, bad reviews. We now feel our compressor is being held hostage and no one seems to care! At least making an appointment with me would be a help but, he will not do that much. We do not know what to do next or who to turn to.
            • Review from Mariham H

              06/10/2023

              Came out to diagnose my AC because they are in contract with AHS. They never submitted diagnostics report, dont answer their phone and their mail box is full. ************* that make customers like me suffer. Ive been living in the ***** heat for 23 days now, not safe for me, my household. My plants have all died and food in my pantry has gone bad, nearly passed out at home temp is ****** degrees. Never has such a awful experience before! May *** show them no mercy like they have not showed **!
            • Review from Mel B

              05/28/2022

              Horrible experience. They never call back. Got to the point that we could not leave a message because their mailbox was full. They will scam the customer with work that does not need to be done! How can these people sleep at night knowing theyve done a customer wrong! We fired them and American Homeshield and went through someone else to fix our unit. Nothing of what we were told by TexAire was the actual problem!!!!!
            • Review from Larry B

              08/11/2021

              **** did an excellent and professional job for us. **************

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