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          Find a Location

          CRT Flooring Concepts has 6 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • CRT Flooring Concepts

              101 E. Mockingbird Ln. Victoria, TX 77901

            • CRT Flooring Concepts

              260 N Loop 1604 E San Antonio, TX 78232-1262

            • CRT Flooring Concepts

              1911 S Bell Blvd Ste A Cedar Park, TX 78613-4322

            • CRT Flooring Concepts

              101 E Mockingbird Ln Victoria, TX 77904-2073

            • CRT Flooring Concepts

              7609 Mcpherson Rd Ste 1 Laredo, TX 78041-6552

            Business ProfileforCRT Flooring Concepts

            Hardwood Floors
            Multi Location Business

            At-a-glance

            Customer Reviews

            1.5/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            CRT Flooring Concepts has 6 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • CRT Flooring Concepts

                101 E. Mockingbird Ln. Victoria, TX 77901

              • CRT Flooring Concepts

                260 N Loop 1604 E San Antonio, TX 78232-1262

              • CRT Flooring Concepts

                1911 S Bell Blvd Ste A Cedar Park, TX 78613-4322

              • CRT Flooring Concepts

                101 E Mockingbird Ln Victoria, TX 77904-2073

              • CRT Flooring Concepts

                7609 Mcpherson Rd Ste 1 Laredo, TX 78041-6552

              BBB File Opened:
              2/5/2003
              Years in Business:
              36
              Business Started:
              2/29/1988
              Business Started Locally:
              2/29/1988
              Business Incorporated:
              2/29/1988
              Type of Entity:
              Corporation
              Alternate Business Name
              • J and R Sales, Inc.
              Business Management
              • Mr. Jay Barton, Manager
              • Mr. Jim Barton, President
              Contact Information

              Principal

              • Mr. Jay Barton, Manager
              • Mr. Jim Barton, President

              Customer Contact

              • Mr. Jim Barton, President
              Additional Contact Information

              Fax Numbers

              • (210) 545-9345
                Primary Fax
              • (512) 821-2027
                Other Fax

              Phone Numbers

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/21/2022

              Complaint Type:
              Guarantee/Warranty Issues
              Status:
              Answered
              I purchased a new build home in the ****** *************** by ***************. Upon moving in I noticed many discrepancies with the craftsmanship of the tiles and backsplash that was installed. I notified *************** of the issues and **** came to inspect. My backsplash was bowing due to improper frame install. CRT flooring was to come and inspect the ground tiles in the kitchen that were cracked as well as in my living room and failed to do so. ***** from CRT flooring came 2 months later after several attempts acknowledging the backsplash as well as the tiles and grout that were improperly installed. Several months later and after numerous calls to the ***************, the tech showed up without proper notice he was coming. I rescheduled only to be rescheduled again and again. ***** was to come after reporting again of hollow and lifted tiles and did not show. The tech removed the backsplash damaging the exterior of my cabinets and granite countertop. ***** arrived a month later to inspect the tiles and acknowledged the poor craftsmanship and witnessed the improper installation of my tiles. I expressed that there was 87 that I counted and he is now refusing to replace. I advised ***** that my whole kitchen and living room needed to be redone and the bathroom commode areas where there is water I leaking because it is lifting my toilet. I have had the plumber out twice to reset my toilet. **** from *************** advised me ***** was not going to fix the issues accordingly and was trying to only replace a portion causing more damage to my home. I have a son that is medical dependent on a Trach and Ventilator and was advised that they would have to Combe my family out for the duration of the costly repairs. On 7/17 while my son was walking in the home, he tripped on the tile in the living room that is sticking out enough for him to trip on witnessed by his home health RN and myself hitting his forehead. My son has Cranial Saggitosis and will now be requiring additional bone scans
              Read More

              Customer Reviews

              2 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              JUAN H

              09/13/2021

              Our experiebce with CRT has been an bad experience of deception. The sales rep set and I agreeed on setting up a date to start on the flooring. It had been a month + waiting on the Material to arrive and even at that some of the rest was due to arrive on the week of the 7th Of Sept. This all started back in Aug 2021. We agreed on a date on Aug 30 to start up on the 8th of Sept. The material had to be on site two days prior to be set in place. The sales lady dropped the ball and did not deliver the material on site The 8th of Aug arrived an no work was done due to the person lying and covering her deception for not coordinating the work that she should have done. The second Contract on my bathroomwas suppose to start after the copletion of the kitchen It would not arrive till the week of the 27th of Sept two months +-. I wanted to cancel the bathroom contract back Aug 30 since it was going to take to long for it to be installed. The sales lady replied there would be restocking fee on the contract. How can ther be restocking fee whenh the material is in back order and not on site to restock. Anyway It came down to the ***** Sept. When I realized that this decption that day was to much taking lies to cover up their #%* for their being> I stated that i did not want the work to be doneI will pay the restocking for the Kitchen and not for the bathroom. If she would have been thrutful and stated she screwed up I coul live with what we could work out. iWe Made the mistake paying for the job in advance.

              CRT Flooring Concepts Response

              09/14/2021

              Mr ********* apologize for any trouble you may have had with your project. I can assure you CRT does not nor ever has intentionally deceived or lied to any customer. Our industry like many are facing challenges with backorders and a shortage of labor. I will be following up on your job and trying to understand where we failed. My apologies again and will certainly use this as a learning tool for our team.

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