Business ProfileforGolf Cart King, LLC

We purchased the *** MACH3 EZGO RXV Golf Cart Rear Seat Kit with Steel Frame | Compatible with 2008-Up Models (Black) shipping icon Date Shipped: Apr 1, 2024 6:27 PM EST through Amazon and Golf Cart King is the seller to Amazon.The kit states it is compatible with 2008-up Models of EZGO RXV golf carts. We have a 2018 EZGO RXV golf cart with an extended canopy. The description does not indicate or distinguish between EZGO RXV golf carts with a short canopy or extended canopy in order for the kit to work. The reason for the purchase is our seat in the back of the cart is broken and won't stay attached to the flip part of the bed.We received it and tried to install it, but due to the fact that ours has an extended canopy the kit would not fit or work at all with our cart. I've put everything back into the box it arrived in and have requested a prepaid label to return it. So far they have been responsive but to the extent to suggest we purchase something additional to make the kit fit with our particular golf cart, however, the item they want us to purchase, which is 2 additional bars to fit our expanded canopy, does not have holes drilled, therefore something we have to do ourselves. Needless to say we are not a repair shop and don't have the tools needed to drill holes, nor are we interested in spending more.They've agreed to refund our money and take the kit back BUT we have to pay the postage. This is not acceptable to us given the description of the kit does not indicate that it would NOT fit a golf cart with an extended canopy.I've asked twice for a prepaid label to return the kit, but they're not responding to this request. Also there is a certain period of time to return with a refund which is May 3. We don't want to loose anytime due to no response from the company.I have attached the invoice from purchase and a picture of our golf cart showing the extended canopy.