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Find a Location

Brothers Foundation has 1 locations, listed below.

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    Business ProfileforBrothers Foundation

    Foundation Contractors

    At-a-glance

    Customer Reviews

    2.5/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    419 N Riverside Dr, Fort Worth, TX 76111-4733
    BBB File Opened:
    12/8/2009
    Years in Business:
    16
    Business Started:
    7/17/2007
    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • Brother's Foundation
    Hours of Operation

    Primary

    M:
    8:30 AM - 4:00 PM
    T:
    8:30 AM - 4:00 PM
    W:
    8:30 AM - 4:00 PM
    Th:
    8:30 AM - 4:00 PM
    F:
    8:30 AM - 4:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Agustin Hernandez, Owner/Partner
    Contact Information

    Principal

    • Mr. Agustin Hernandez, Owner/Partner

    Customer Contact

    • Mr. Agustin Hernandez, Owner/Partner
    • Mr. Frank Pena, Owner/Partner
    • Brad Anderson, Vice President
    • Isaiah Galindo, Office Manager

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/19/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I purchased a home in August of 2020 the home had just been repaired by Brothers Foundation Repair. All their paperwork checked out and everything seemed to be in order so I paid the warranty transfer fee and closed on the home. Then about a year later we were having some more issues where there were some cracks beginning to form and doors were either not latching or were difficult to open. I called Brothers Foundation Repair and it took MONTHS for them to finally get out to take measurements, granted I was not very diligent in calling them or emailing them everyday until I got a response. ***** was the one who came out took measurements and explained that he would want to have a structural engineers report before they would recommend any work due to one side of the house being higher than the other and had slightly higher elevation readings than their last measurements a year earlier with the piers they installed also moving slightly. I then obtained a engineering report to which the engineer said that the piers should not have been installed to begin with as the house was built on a natural slope. I then called the engineer out there 2 additional times with the last report stating that the installed piers need to be lowered because they are causing stress on the interior of the home and are to high. I have been emailing and calling Brothers Foundation since July and have not received a phone call and they are now refusing to answer my emails. I have a warranty and engineering reports and they have refused to answer my calls and are now silent on emails. I have no way to get in contact with them and after approximately 3 months there is no solution and my home is only getting worse.

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Paul R

    5 stars

    03/13/2024

    If you need any concrete work done, I recommend Brother's Foundation. They replaced the steps and sidewalk on my house on ***************************. They were very professional, efficient, and did great work. The communications all along the way were clear, noting we had to make some changes along the way. Reach out and ask for ***** if you need work done. No tie here other than wanting to reward good work with good review.

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