This Business Is Not BBB Accredited

Arbor Floors

Arbor Floors

(512) 842-6558

Arbor Floors

5 years in business
12444 Research Blvd Ste 103
Austin, TX 78759-2326
Additional Phone Numbers
  • (512) 842-6471
  • (512) 842-6420
Additional Email Addresses
BBB File Opened: 01/20/2014
Business Started: 01/05/2012
Business Started Locally: 01/05/2012
Type of Entity
Sole Proprietorship
Business Management
  • Zeina Hamid, Owner
  • Mr. Mohamed Erwa, Owner
Business Category
  • Floor Materials - Retail
  • Floors - Laminate
  • Tile - Ceramic - Contractors & Dealers
  • Carpet & Rug Dealers - New
  • Floors - Hardwood

Alternate Business Names
  • Arbor Wood Floors
  • Serenity Floor & Design, L.L.C.


Advertising Review

On April 25, 2016 BBB contacted Arbor Floors regarding the advertised satisfaction guarantee appearing on its website, BBB Code of Advertising states advertisers should only use “satisfaction guarantee” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request. BBB requested the business provide a copy of ... Read More


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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Arbor Floors include:

  • 6 complaint(s) filed against business
  • Failure to respond to 3 complaint(s) filed against business
  • Advertising issues found by BBB

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Arbor Floors


Arbor Floors

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