BBB Accredited Business Profile

OpenRoad Lending, LLC

OpenRoad Lending, LLC

(888) 536-3024

OpenRoad Lending, LLC

24 years in business
5555 N Beach St Ste 4100
Fort Worth, TX 76137-2743
Fax Numbers
  • (866) 228-8446
Additional Email Addresses
  • loanhelp@openroadlending.com
BBB File Opened: 03/27/2013
Business Started: 01/01/1993
Business Incorporated: 11/12/2009 in TX
Type of Entity
Limited Liability Company
Business Management
  • Mr. Jeff Austin, CFO
  • Mr. Chris Goodman, President & CEO
Business Category
  • Financial Services
  • Financing
  • Loans
  • Consumer Finance & Loan Companies

Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB accredited business

A+

Pattern of Complaint

Based on BBB files, OpenRoad Lending, LLC has a pattern of disputes alleging misleading advertising, which leads consumers to believe that they have been pre-approved for automobile refinancing when, in fact, they have not yet been approved. Additionally, some consumers state that their loan has been shopped by lenders other than OpenRoad Lending, LLC without their consent, resulting in a drop in their credit scores.

The business has responded to... Read More

Overview

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Business Profile

Business Profile

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Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

OpenRoad Lending, LLC

OpenRoad Lending, LLC

BBB ACCREDITATION SINCE 03/31/2013

Customer Review Rating:

89%
10%

Composite Score: