This Business Is Not BBB Accredited

Perfect Aqua Purifier

Perfect Aqua Purifier

(877) 404-7240

Perfect Aqua Purifier

2 years in business
4175 Freidrich Ln Ste 202
Austin, TX 78744-1017
Fax Numbers
  • (512) 900-2554
Additional Phone Numbers
  • (512) 634-8847
Additional Website Addresses
BBB File Opened: 10/27/2015
Business Started: 01/01/2015
Business Incorporated: 01/01/2015 in TX
Type of Entity
Limited Liability Company
Business Management
  • Mr. Jason Burkle, COO
Business Category
  • Filtering Materials & Supplies
  • Water Filtration & Purification Equipment

Products & Services
Water Filter Pitcher, Water Filter Bottle, Water Filter Showerhead
Alternate Business Names
  • Perfect Aqua Purifier, LLC
  • Perfect Water Purifier
Methods of Payment
  • Visa, Mastercard, Discover, American Express, Check, Money Order, Paypal
Refund & Exchange Policy: 

Returns & Filter Subscription Cancellations:

100% money back guarantee covers price of product only. 100% money back guarantee does not cover shipping and handling fee due to the fact that the customer made the decision to try the product, therefore the customer accepts to pay the fee to ship the product(s) at the disclosed amount.
The amount paid for the Clearly Filtered pitcher or bottle trial is non-refundable as it is applied to cover a portion of the shipping and handling charge.

Returns & refunds of the Berkey Light Water Purification System are subject to a 20% restocking fee.
Once a return is received or valid refund request submitted, the refund process will take no more than 30 days. All refunds will be either returned to the original credit card –OR- mailed in check form to the billing name and address. International orders that will be refunded back to the original credit card, and PayPal orders will be credited back to the PayPal account.

You have NINETY (90) DAYS from the date of the original purchase to return the unused product to receive your refund. Any return received after the NINETY (90) DAY time limit will not be processed. This includes products purchased from PerfectWaterPurifier.com. This does not apply to pitchers claimed under the free (just pay shipping) promotion.

Monthly Subscriptions: You have SIXTY (60) Days from the date of the original purchase to request a refund for your unused filter(s). Any refund request after the SIXTY (60) Days  time limit will not be processed. You may cancel at any time after the initial SIXTY (60) Days  has passed.

Yearly Subscriptions: For yearly subscription purchases, you have SIXTY (60) Days from the date of the original purchase to request a refund for your Clearly Filtered filter yearly subscription. Any refunds requests after 60 days will be prorated by the number of unused filters returned under the original yearly subscription period.  Example: If you purchase a yearly subscription in January of this year and you decide you want a refund 3 filters from the purchase date, you’re prorated refund would be 50% of the purchase price.

Excessive returns will not be accepted. Refunds will not be given to any one customer for one specific product more than twice. There is an unlimited amount of orders that a customer can place for one specific product, but the money back guarantee is void after a customer has used it for one specific product more than twice.

Shipping of the product from Perfect Aqua Purifier, LLC to your door will not be refunded. Shipping of the product to the Perfect Aqua Purifier, LLC Refund Department will not be compensated unless it is under the free (just pay shipping) promotion and is requested by the customer.
To ensure that your product is not lost or damaged, we strongly recommend sending the product certified mail with a tracking number. If we do not receive the product back and the customer does not have proof that the product was returned we cannot issue a refund.

Valid proof of returning a product includes: delivery confirmation or signature required via USPS. If the customer has delivery confirmation or signature required, then a full refund will be issued.
Due to loss or missing or slow mail, we will honor any package that is postmarked for up to one year after the purchase of the product.

Terms of Subscription Renewal:
Monthly Perfect Aqua Purifier Subscriptions automatically renew each month at the stated retail price until the subscription buyer notifies the company that they wish to cancel.  Please refer to Returns & Subscription Cancellations section of the Terms of Service page.

Yearly Perfect Aqua Purifier Subscribers will be notified via email prior to renewal with the option to renew at the original yearly price.  If the subscriber does NOT notify the company that they wish to continue at the yearly price, the subscribers account will revert to the monthly price automatically.
Bi-Annually – Subscibers will be notified within 10 days of bill date. If the subscriber does not notify the company of changes to the subscription than the subscription will be billed and fulfilled under their current plan structure.

NR

Advertising Review

On February 15, 2016, BBB contacted Perfect Aqua Purifier regarding advertised claims on its website, http://www.perfectwaterpurifier.com, and YouTube channel, https://www.youtube.com/channel/UCQMFjFwMl9bP674-bl7Os4w. Specifically, BBB requested the business substantiate the advertised claim that the “filter can pull out… Cancer-causing Benzene, IQ-lowering fluoride, Hormone-changing prescription drugs, Poisonous arsenic and lead, Toxic pesticide... Read More

Pattern of Complaint

Based on BBB files, Perfect Aqua Purifier has a pattern of disputes alleging billing issues.  Complainants allege they respond to Perfect Aqua Purifier offer for a free pitcher with only a delivery charge to be made. Complainants allege after receiving the water pitcher they are then billed, and sent, water filters.  Complainants further allege they did not understand or know they were signing up for a reoccurring subscription for product and the... Read More

Out of Business

According to information in BBB files, this business is no longer in business.

Overview

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
This business has no rating because it is out of business.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Perfect Aqua Purifier

THIS BUSINESS IS NOT BBB ACCREDITED

Perfect Aqua Purifier

Customer Review Rating:

100%