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Find a Location

Superior Fence Co of San Antonio has 1 locations, listed below.

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    Business ProfileforSuperior Fence Co of San Antonio

    Fence Contractors

    At-a-glance

    Customer Reviews

    3.67/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4135 Stahl Rd Ste 1, San Antonio, TX 78217-1668
    BBB File Opened:
    4/10/2017
    Years in Business:
    7
    Business Started:
    8/8/2016
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Roger G. Gilbert, Owner
    Contact Information

    Principal

    • Mr. Roger G. Gilbert, Owner

    Customer Contact

    • Ms. Amber Gilbert, Administrative Assistant

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/01/2021

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Our fencing job was completed in April, 2021. Soon after we had one picket break at the bottom. After several calls, the picket was replaced. However, the picket was replaced with a much shorter picket. I called spoke with ****** and was told the job showed completed even though I sent her a picture of the short picket. At the same time, I noticed other pickets were starting to warp at the bottom. I made several calls to resolve the issue. In addition to speaking to ******, I also talked to ******* and ******. I sent photos several times. After each call, I was told the account rep would call me back. As of today, no one has called to resolve my issue. I tried to resolve the issue directly with the merchant, but have been ignored up to this point. BBB, please help
    Read More

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Orvis M

    1 star

    09/12/2023

    This company rates as one worst customer experiences. They are non-existent when you call and not accountable to any callbacks or communication.I been trying to get a final quote on a project for three weeks and have called them 8 straight days in a row. Normally an admin answers the phone that can only take voice messages and always promises a return call. After 8 days of calling once a day, a manger answered the phone and after explaining the length of time waiting for a bid, told me we will put you in sales queue and someone will call you, but I cant tell you when that will happen and if it does we dont know when we will be able to come out. It may be two to three weeks. I explained the amount of time that has already transpired. I said to the manager that this could end well or it could end poorly. She said we dont want your business and hung up.After waiting patiently for three weeks, this was quite unexpected and lets me know that this would not be a company you want to hire as the accountability, dependability, and timeliness is lacking in their DNA. Getting the job done is not in this companies DNA.

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