BBB Accredited Business Profile

EyeBuyDirect, Inc.

EyeBuyDirect, Inc.

(855) 393-2891

EyeBuyDirect, Inc.

12 years in business
Headquarters
2801 S Ih 35 Ste 170
Austin, TX 78741-5516
Additional Email Addresses
  • eyecare@eyebuydirect.com
BBB File Opened: 05/28/2014
Business Started: 10/01/2005
Business Started Locally: 04/01/2014
Business Incorporated: 03/04/2014 in TX
Type of Entity
Corporation
Business Management
  • Principal: Mr. Roy Hessel, Founder/CEO
  • Customer Service: Mr. Leo Liu, Logistics Director
Contact Information
  • Principal: Mr. Roy Hessel, Founder/CEO
  • Customer Service: Mr. Leo Liu, Logistics Director
Business Category
  • Eyeglass Suppliers
Products & Services
Eyeglasses, Sunglasses
Alternate Business Names
  • EyeBuyDirect.com
Methods of Payment
  • We accept AMEX, Visa, Discover, MasterCard, Amazon and PayPal payments. Our EyeBuyDirect PayPal account is pay@eyebuydirect.com.
Refund & Exchange Policy: 
Customers are eligible for a refund within 14 business days, and a replacement within 12 months.

Please read these instructions carefully before requesting a replacement or refund:Provide us with the name and color of the frames you will return.When replacing an order, please note extra charges may apply. Should your new order cost less than your original total, we will not refund the difference.One Time Replacement- Please check the availability of the new frames as we do not reuse/repair returned frames. Designer Frames, Sunglasses, and Sport Frames, are not included in our return and refund policy.There is a restocking fee of $10 for Bifocal and Progressive lenses.Shipping and handling fees will not be refunded.If you have a problem with your prescription, email eyecare@eyebuydirect.com an original copy of your prescription from your doctor and your pupillary distance (PD). Payment Options : It is recommended to make Credit Card payments via phone. PayPal users– Please include the PayPal Account ID for payment requests.

A+

Overview

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Business Profile


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BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

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BBB reports when mail sent to the business was returned by the Postal Service.

EyeBuyDirect, Inc.

EyeBuyDirect, Inc.

BBB ACCREDITED SINCE 08/11/2014

Customer Review Rating:

Positive
45%
Neutral
18%
Negative
36%

Composite Score:

0 3
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