This Business Is Not BBB Accredited

MapMyFitness, Inc.

MapMyFitness, Inc.

(410) 468-2512

MapMyFitness, Inc.

211 Walter Seaholm Dr., Ste 200
Austin, TX 78701
Additional Email Addresses
Additional Website Addresses
BBB File Opened: 08/21/2012
Business Management
  • Ms. Olivia Radke, Customer Happiness Manager
Business Category
  • Exercise & Physical Fitness Programs
Alternate Business Names
  • MapMyRide
  • MapMyWalk
  • MapMyHike
  • MapMyRun
Refund & Exchange Policy:


Pattern of Complaint

Based on BBB files, MapMyFitness, Inc. has a pattern of disputes alleging billing issues. Specifically, consumers allege being auto-billed for subscriptions. Further, consumers allege difficulty cancelling memberships due to a lack of contact information for the business.

The business has responded that it acts promptly to provide refunds to consumers who believe that the auto-renewal process was improper. The specific terms for cancellation of m... Read More


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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for MapMyFitness, Inc. include:

  • 15 complaint(s) filed against business
  • Failure to respond to 11 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

MapMyFitness, Inc.


MapMyFitness, Inc.

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