BBB Accredited Business Profile



(512) 721-1110


28 years in business
5912 Balcones Dr Ste 102
Austin, TX 78731-4289
Fax Numbers
  • (512) 469-7682
Additional Phone Numbers
  • (800) 880-8886
Additional Email Addresses
Additional Website Addresses
BBB File Opened: 06/17/1994
Business Started: 01/01/1990
Business Started Locally: 01/01/1990
Business Incorporated: 12/09/1993 in TX
Type of Entity
Business Management
  • Mr. Randy Cohen, CEO
  • Ms. Caroline Edmondson
  • Mr. Rafael Rivas, Chief Strategy Officer
Business Category
  • Event Ticket Sales
Service Area
We service the following area(s): Balcones Heights, TX, Balcones Hts, TX, Canyon Lake, TX, New Braunfels, TX, Round Rock, TX, San Antonio, TX, San Marcos, TX, Waco, TX
Alternate Business Names
  • Ticket City, Inc.
Methods of Payment
  • MasterCard, VISA, AMEX, PayPal & Venmo
Refund & Exchange Policy: 
All sales are final, so please only order tickets after you are sure that you want them. If, after you submit an order to TicketCity, you decide that you no longer want your requested tickets, or desire to change your tickets, we do not provide refunds, cancellations or exchanges. Make sure the tickets you order are for the correct event, date and time. You cannot cancel your order if your plans change, the date or time of the event changes, you find different tickets that you prefer, or your ability to attend an event changes nor can you substitute or exchange your tickets if you order incorrectly.
Our TicketCity Guarantee provides a refund if you do not receive valid tickets in time for you to attend your event. Your refund will be the amount you paid on the tickets minus any FedEx shipping fee, if your tickets were already shipped to you. If your tickets were not yet shipped to you via FedEx or delivered to you via another method, then you will receive the full amount that you paid for the tickets as your refund.
No refunds will be given for any reason other than cancellation of the event, per the policies in our Cancelled or Postponed Events section, or our failure to deliver valid tickets. TicketCity’s sole obligation or liability for undelivered tickets, is to refund the amount you paid for the tickets. All orders must be confirmed by the seller, and paid in full, for the TicketCity Guarantee to take effect.
If you are claiming you are owed a refund under the terms of the TicketCity Guarantee, then you must follow the proper steps to qualify. TicketCity must receive your completed refund request form within five (5) days after the date of your event. You must also return your tickets to TicketCity, using a trackable method of return, during that same five (5) day post-event timeframe. Upon receipt of your request, we will contact you to discuss your request or notify you that we will refund, or have already refunded, any payments made on your order.
BBB accredited business



TicketCity is an online ticket marketplace.  TicketCity brings  re-sellers and customers together in a safe and secure environment to faciliate the sales and purchasing of live event tickets.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
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BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.




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