This Business Is Not BBB Accredited

MobileTechVideos.com

MobileTechVideos.com

(657) 444-5824

MobileTechVideos.com

6 years in business
10124 County Road 244
Caldwell, TX 77836-2396
Additional Email Addresses
  • sales@mobiletechvideos.com
  • orders@mobiletechvideos.com
BBB File Opened: 03/27/2013
Business Started: 12/17/2010
Business Started Locally: 12/17/2010
Business Management
  • Josh Groce
  • Justin Hutto, Customer Service Representative
  • Jennifer Saucier
Business Category
  • Electronic Equipment & Suppliers - Service & Repair
Additional Information
  • As of 04.01.2015, BBB is having difficulty contacting this business. The telephone number is not working. When calling the business at 657-444-5824 a recording comes on stating, "could not complete your call, please try again". When sending an ema...
  • As of 04.01.2015, BBB is having difficulty contacting this business. The telephone number is not working. When calling the business at 657-444-5824 a recording comes on stating, "could not complete your call, please try again". When sending an email, the email is returned in error.

Products & Services
BBB files indicate that this business has a pattern of complaints concerning consumers place direct orders for telephone repairs, consumers ship product for repair, consumers receive little or no communication, and then do not receive repaired telephones in a timely manner or at all.Complainants further allege their payment method is charged before shipping occurs and they are then unable to reach the business regarding delivery or refund issues. On May 4, 2015 BBB sent correspondence to the firm requesting their voluntary cooperation and to provide steps it will implement to eliminate the pattern of customer complaints. The business has not responded to the BBB's request to address the pattern of customer complaints and to respond to the unanswered complaints. BBB will update this report when new information becomes available.On 05.18.2015 the business contacted BBB. The business states they will address the pattern of complaints and resolve issues with consumers. Business is closing and will return any and all consumer products.As of 06.30.2015, BBB continues to receive complaints on this business. Business has not resolved the pattern of complaints nor are they addressing the complaint issues.

F

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for MobileTechVideos.com include:

  • 16 complaint(s) filed against business
  • Failure to respond to 3 complaint(s) filed against business
  • 2 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

MobileTechVideos.com

This Business Is Not BBB Accredited

MobileTechVideos.com

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