Customer ReviewsforSecurity Service Federal Credit Union

**** into office to pay off my loan to make sure everything was right. Over 2 weeks later I called to see where my pay off letter was. Spoke with ******* said they mailed it off the 6th day after pay off. Conveniently it probably got lost in the mail. SSFCU is notorious for this. Highly unprofessional. Will do my next loan through Navy Federal

Visited location at ******************* to secure CD. Long time client doing 90% of banking transaction with this institution. After completing application for CD, asked representative to witness my signature on a government document I needed to submit. She checked with supervisor and declined to assist me. Very poor customer **********************

Worst Bank and customer ********************** ever!!! I literally watch them scam me with overdraft fees. I mean I am on my account regularly and watch every purchase. I literally screenshot one day my transaction because this wasnt the first time they did it. I wait two days to check my account and they change dates of the same transactions and charged me an overdraft fee for every date they change. The fee was ridiculous. I was making deposits on it and suddenly they closed my account. I ************** out arrangements and the people were ridiculously rude and unprofessional. When I asked about customer **********************, I was told they when you in collections customer ********************** is only required to tell about your account and not treatment. This is ridiculous worst bank experience ever. They scam you out money through overdraft fees

This bank charged OD Fees even though you have money in your account. I have many complaints about the online customer experience they provide. online statements do not show the complete credit card transaction information. So if you see an unknown charge you do not see the phone number that is associated with the charge.. You have to wait until they provide you the monthly paper statement which is often too late to dispute the charge. They also are charging OD fees before transactions are settled often days before transactions are settled. Any type of authorization counts against your balance and you will get hit with overdraft fees even if the transactions are not actually settled. If that wasn't annoying enough as a customer you have no way of seeing this. when you look at your statements online it appears you have funds but you do not and they hit you with fees. I am tired of having to do mental math on a daily basis. Since I cannot trust what I see on my screen I will be changing banks. I think this is just taking making money of those who do not notice OD fees or don't bother calling in. I was much better services at BOA so moving back there.

Security service is all about money now. On Oct 25th my family and I were going to rent a hotel room and use our card for incidentals. It was declined so I called the call plus service. Our account was over ****** in the hole. Because of fraudulent activity on my account I always put the money exact amount that it is or a little over so that the fraud doesnt happen again. It shouldnt have been. Because it was after hours we transferred money to cover it. On the 27th We were told that some customers that used cash app between Oct 3 through Oct 13 didnt have the money drawn out. I showed on my end it had been taken out. I called three times 1st rep told me it was cash apps fault and I need to talk to them because cash app waited two weeks to process these transactions. I called cash and spoke to two different managers. They were both said this was not true. Instant or no ****** than the next day. Re- called security service and was told to file a dispute. I said no because I made those transactions. Called cash app from another phone and security service again. On speaker the cash app rep again said to the security service rep they dont wait. I asked for a managers. He said the transactions never posted. However the website had continued to show we had and was in the positive the whole time. That is until the 19/20th when they, the bank actually applied the charges over time. So we are unable to meet our bills due to this mistake thats the banks fault. So I called again and said yeah file fraud charges. Now they say I cant because in the notes I admitted to making charges. They didnt warn anyone or tell anyone about the mistake and that they were going to take large amounts out. Its there error and they only gave back overdraft fees. Rightfully so. Having said that if they werent in the wrong why give fees back?

I have been a member of ssfcu for years. I just recently got scammed. I got a phone call from ssfcu fraud department. But it wasn't really them it was a scammer. They had the same number as them and sounded legit. Well I got scammed for $1550.00 and ssfcu will not help me recover my money. So disappointed at them. I'm think of banking some where else now.

Terrible customer appreciation. Total scam!!! My mother and I have been banking with them for 20+ years. You can no longer talk to anyone past hours. Not even for fraud!!! You will be charged ridiculous amounts in fees. They have no desire to keep you as a customer. PLEASE PLEASE PLEASE do your research first.

Ive been with SSFCU for 9 years and still get treated like I dont belong there. Weve run into some hard times here and there and theres never any understanding from them. From overdraft fees to ATM fund holding making it impossible to do our work theres always an issue. Among high interest credit cards, loans and multiple accounts, i cant say Ive ever been super happy with SSFCU. Fee after fee after fee.

Biggest scam of a bank. Would not recommend and or use them for any service. It's nothing but fee after fee and do not work with anyone on anything. It's there way or s**** off pretty much. So sad and pathetic how they are able to get away with so much robbery