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Find a Location

Rogelio Hernandez Pool Decks Concrete Work has 1 locations, listed below.

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    Business ProfileforRogelio Hernandez Pool Decks Concrete Work

    Concrete Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/28/2021

    Years in Business: 27

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    Fort Worth, TX 76105-2850
    BBB File Opened:
    8/13/2009
    Years in Business:
    27
    Business Started:
    11/1/1996
    Accredited Since:
    4/28/2021
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Rogelio Hernandez, Owner
    Contact Information

    Principal

    • Mr. Rogelio Hernandez, Owner

    Customer Contact

    • Mr. Rogelio Hernandez, Owner
    Additional Contact Information

    Fax Numbers

    • (817) 536-6599
      Primary Fax

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/27/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On Jan 26, 2023 I notice that workers were using a high powered pressure washer to clean the sidewalk and street from my neighbors house that your team is building a pool at. However, once I went outside I noticed the hood of my car had been damaged by the rocks that were hitting my car from the pressure washer. I showed the workers the videos and took a screenshot. One guy said he was sorry and offered me $100 or a car wash. I said no, that wont replace the paint and chips now missing on the hood of my Lexus. 2 days later I believe the owner or boss came to my house to assess the damage. After looking at it, he and I said to provide an estimate. However, the next week later we had an ice storm and everything was shutdown. After the storm, I got an estimate from ****************** for $1047 to repaint the hood of my car. I attached the videos and the estimate. I am hopeful we could work something out. I dont think your workers meant to do it. They were working. But it did happen. I dont want to go to court either for this because my neighbor is my friend. So we are trying to handle this at the lowest level possible. However as of Feb 27, 2023 I havent heard anything from Rogelio Hernandez nor have I received a check that was promised 10 days ago. Ive called more than 5-6 times and sent several emails. And the hood of my car is still damaged. To make matters worse these guys walk in my yard and track mud all over my porch a few times. I told my neighbor but she doesnt want to get involved but its partly her fault too since she is having the pool built. Then when I come out Feb 16 at 1pm and ask what they are doing all on my porch and walking in my back, secured yard - the answer I get is - I didnt know you were home? Are you serious? So you dont mind disrespecting other peoples property? Wow. Why does it take nearly 6 months to get a pool built? My other neighbor had one built 3 years ago. Had no issues. Not this time.

    Customer Reviews

    0 Customer Reviews

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