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Find a Location

PC Drivers Headquarters, LP has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • PC Drivers Headquarters, LP

      PO Box 2022 Temple, TX 76503

    • PC Drivers Headquarters, LP

      7600 N. Capital of Texas Highway Building B, Suite 350 Austin, TX 78731

    Business ProfileforPC Drivers Headquarters, LP

    Computer Hardware
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    PC Drivers Headquarters, LP has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • PC Drivers Headquarters, LP

        PO Box 2022 Temple, TX 76503

      • PC Drivers Headquarters, LP

        7600 N. Capital of Texas Highway Building B, Suite 350 Austin, TX 78731

      Location of This Business
      PO Box 2022, Temple, TX 76503
      BBB File Opened:
      4/21/2011
      Years in Business:
      14
      Business Started:
      1/21/2010
      Business Started Locally:
      1/21/2010
      Type of Entity:
      Partnership
      Alternate Business Name
      • Driversupport.com
      • Active Optimization
      • Driver Support
      Business Management
      • Mr. Mike Hurd, President
      • Mr. Richard Booth, Vice President of Marketing
      Contact Information

      Principal

      • Mr. Mike Hurd, President
      • Mr. Richard Booth, Vice President of Marketing
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      8 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/26/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      I inadequately downloaded their software and immediately cancelled the subscription. When I got my.credit card ********** had been doubled charged. I have been unable to verbally speak to anyone but have sent at least seven emails with no response but form letters. Their software was never successful loading onto my computer. I have requested a refund without success. All the form letters tell me to cancel my subscription. When I look at my account the subscription was cancelled the day two seconds after I realized what I had done. This company has no interest in refunding my money.
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Robert J

      1 star

      11/21/2023

      I paid for Driver Support on November 8, 2023. I gave my **** account and never got access to the application. The site led you through a complete circle, not allowing me to go beyond a sign-in. I made several complaints to their email. I notified them, and they sent me an email saying nothing was wrong, and I should easily be able to use their service. It has been three weeks, and still no service. I asked today to be refunded for the payments they charged on my ****. Again, they sent me through the same cycle where I could not get onto a sign-on. I need assistance to warn people of their devious service. I cannot find a way to get them to refund me. This business is not helping me with this refund.

      Local BBB

      BBB serving the Heart of Texas

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