BBB Accredited Business Profile

Dell Inc

Dell Inc

(877) 717-3355

Dell Inc

32 years in business
Headquarters

1 Dell Way
Round Rock, TX 78682-7000

Fax Numbers
  • (512) 728-2668
  • (512) 723-7365
  • (800) 387-5753
  • (386) 754-8602
Additional Phone Numbers
  • (866) 342-0011
  • (800) 624-9896
  • (800) 449-3355
  • (678) 366-1813
  • (800) 624-9897
  • (800) 879-9500
Additional Website Addresses
  • http://www.dell.ca
BBB File Opened: 12/01/1984
Business Started: 05/01/1984
Business Started Locally: 05/01/1984
Business Incorporated: 10/27/1987 in DE
Type of Entity
Corporation
Business Management
  • Mr. Thomas J Vallone, VP
  • Mr. Michael Dell, CEO
  • Mr. Thomas Tang, Program Manager
Contact Information
  • Mr. Thomas J Vallone, VP
  • Mr. Michael Dell, CEO
  • Mr. Thomas Tang, Program Manager
Business Category
  • Computers - Dealers
  • Computer Printers Sales & Service
  • Computers - Service & Repair
  • Computers - Wholesale & Manufacturers

Additional Information
  • It is important to understand the Next-Day/In-Home service warranty offered by this company. According to Dell's policy, a technician will be dispatched if necessary only following phone-based troubleshooting. Also, according to the company, the warranty does not cover software, including the operating system and software added to the Dell-branded hardware products through their factory-integration system, third-party software, or the reloading of software. Complete information can be obtained by calling 800-915-3355 or by visiting http://www1.us.dell.com/content/topics/global.aspx/policy/en/policy?c=us&l=en&s=gen&~section=010#total. Before returning a product, consumers must first troubleshoot the problem by contacting customer service. According to the company, the consumer is responsible for backing up any data on the system prior to troubleshooting. According to Dell's policy, they are not responsible for lost or corrupted data. Complete information can be obtained by calling 800-915-3355 or by visiting http://support.dell.com/support/topics/global.aspx/support/en/technicalsupportpolicy?c=us&cs=19&l=en&s=dhs&~ck=lf. Consumers must contact Dell directly before attempting to return a product in order to obtain a credit return authorization number. Consumers are responsible for returning the product in the return period applicable to the product. Complete information can be obtained by visiting http://www1.us.dell.com/content/topics/global.aspx/policy/en/policy?c=us&l=en&s=gen&~section=010#total. According to the company, Dell Inc and Dell Financial Services are separate corporations. Dell Financial is a financing entity distinct from Dell Inc, and as such is solely and exclusively responsible for financing computer equipment that is manufactured and sold by Dell Inc. Dell Inc is responsible for technical support and warranty assistance, as well as rebates and returned items, but Dell representatives have no authority to act on behalf of Dell Financial in any capacity.
  • If you have already contacted Dell with a support issue AND have a case number or reference number provided by a Dell representative you can visit https://support.dell.com/support/topics/global.aspx/support/dellcare/en/outstanding_issues?c=us&l=en&s=gen After submitting the online form, you will be contacted by a Dell representative via email within 1 business day.

Alternate Business Names
  • Dell Direct Store
  • Dellware Direct
  • Dell Home Sales
  • Dell Computer Corporation
  • Dell Catalog Sales LP
  • Dell Computers Corporation
  • Dell Computers Corp.
  • Dell Computers
  • Alienware

A+

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.


Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

Dell Inc

Dell Inc

BBB ACCREDITED SINCE 04/10/1989

Customer Review Rating:

Positive
1%
Neutral
2%
Negative
97%

Composite Score:

0 3