Customer ReviewsforUSGB, LLC

In March 2021, i had 15k i wanted to invest into something, and because my friend invested 1.5 years prior into gold with USGB, he recommended me to do the same. And i Did. The guy whom i was recommended, recommended me all sorts of stuff, and because i was new, i decided to talk to my friend, and he told me not to buy 2 or 3 of the things i was recommended. When i called the sales guy back, he said my friend was right (then why did he recommended me to buy them?- probably he was getting a bigger % of the sale on those). I purchased 15k$ worth of gold set and silver coins and i told the guy that i was interested in a coin that was to come in late may, and if he can call me to preorder or something. He didn't, it was sold out my friend got one, but the sales rep called me mid June to offer me a different coin, like the other one didn't came out... All fine and dandy. Late July, beggining of august i had an event in my family where i really needed the money. I called them, they sent me an offer for my gold and silver of around 6k for gold set that i paid over 9k, and 100$/coin for some silver coins that i paid 232$/coin. So they offered me 8k for something i payed over 13k just few months prior. And they say the price never goes down, always goes up, but at a slower pace. All of them were purchased from USGB, yet, they lowballed the heck out of me. I got mad, and i did some research. All of their inventory seems to be over overpriced. You can find all their stuff at a much lower price. Then, my friend who recommended me usgb, got into some financial difficulties, and the gold he payed 24k on it, that was worth 28k (based on the prices on their website) got an offer of 18k$. When he asked why is he getting so lowballed he was told, if you want to get all the money you spent, you need to have at least 50% increase from the price you originally payed, or hold for at least 3-5 years. And the sales rep ****** said that is our fault, because we called him, he didn't call me or my friend. So, better check prices, and see about reselling value. I was new to gold and silver, and as soon as i get a chance to get my money back, i will, and never look back at USGB. I had troubles with my online account. They needed 3 months to "fix" (they fixed one thing, messed another), i was not getting calls back on my requests, yet, they would call me with offers, like nothing else was going on. ****** stopped calling me, then, a lady called me for 2 weeks. After noticing she can't make me buy anything from her, she stopped. Now lately another guy who i didn't even bother to get his name, keeps calling me. Better have gone in stocks.

After purchasing over $800 from USBG, LLC via its own website, a window showed I am entitled to receive a gift " a Safe", I completed the form. Never received the gift, so I called the 800 # the representative informed me it is not a valuable safe, better buy one at the store. This sounds like a gimmick, I did not expect that from a company of this size. It is all about Trust and Ethics! I did not ask for a gift, i have been offered one ... RELIABLE!?

I have worked with US Gold Bureau for the past 10 years. I'm very happy with their service and customer support; especially with US Gold ********************** Agent, *********************. He and the Bureau have been instrumental in the success of my financial status and future. I THANK THEM ALL, SO MUCH!!!!Sincerely,*********************************

*** Gold Bureau and Texas Bullion Depository are one and the same animal; sister companies located in the same building. Texas Bullion Depository will not allow you to ship your stored metals to anyone but their sister company, ** Gold Bureau. I have been trying to get my money from my stored metals for a month with still no luck. Every time I think I am just about there they through in another hoop for me to jump through. First, you need a withdrawal slip from TBD; then you need to wait nine days for them to verify your metals, after nine more days you don't have a quote from ** Gold, Then you get a quote, accept it and think all is cool; then you get an email wanting to know how you acquired the metals.. All is now cool ? No !! the day my purchase order was to expire instead of getting my money the told me they had to have a copy of my driver's license! This has been going on for a month now and still no money. Wonder what they'll throw at me next ?

Me and my family make all of our purchases from the ** Gold Bureau with the utmost confidence! ******* Senior is the absolute best at what he does, he's very knowledgeable and will go above and beyond to make sure you are completely satisfied with your order. You can feel confident, when you tell him what you want to do as far as your investment, that he is on top of it and will get it done! I was a little nervous about trusting a company with a big chunk of my hard earned money, but was totally put at ease with ******* and ****!! He always stayed in touch with me through out the entire process, from the time of the order, to it getting shipped and also he knew I received the order before I did!! You will not be sorry... everyone needs to invest in Precious Metals with the ** Gold Bureau!!