This Business Is Not BBB Accredited

USGB, LLC

USGB, LLC

(800) 775-3504

USGB, LLC

14 years in business
1908 Kramer Lane Bldg. B, Ste. 300
Austin, TX 78758-4008
Fax Numbers
  • (512) 261-3546
Additional Phone Numbers
  • (512) 261-3494
BBB File Opened: 01/16/2009
Business Started: 01/09/2003
Business Started Locally: 01/09/2003
Business Incorporated: 08/11/2008 in TX
Type of Entity
Limited Liability Company (LLC)
Business Management
  • Mr. Matt Ferris, Chairman
  • Mr. Michael Buckley, CFO
  • Mr. John Hutmacher, CEO
Business Category
  • Coin Dealers
  • Stamp Dealers
  • Bullion Coin Dealers
  • Diamond

Additional Information
  • It has come to BBB’s attention that the business has a non-disparagement clause in its consumer contract that may prohibit customers from filing complaints or posting negative reviews as a result of a marketplace interaction.  BBB does not withd...
  • It has come to BBB’s attention that the business has a non-disparagement clause in its consumer contract that may prohibit customers from filing complaints or posting negative reviews as a result of a marketplace interaction.  BBB does not withdraw complaints under these circumstances.  Consent to post the text of a complaint or review is solely at the discretion of the customer.
     
    As of 07/22/2016 the business’s clause, which is found in its website’s user agreement, states:  “Confidentiality: You shall hold the existence and terms of all your transactions with USGB, including, without limitation, the existence of any disagreement or dispute and the existence and the terms of any resolution thereof, in strictest confidence and you shall not disclose any such information to any person or entity unless (a) such disclosure is required by applicable law or regulation or (b) such disclosure is required by a court or other tribunal of competent jurisdiction. If you become aware that you may be required to make any disclosure of such information, including, without limitation, as a result of the receipt of a subpoena or other compulsory process, you shall promptly notify, in writing, USGB and you shall cooperate, in good faith, with USGB in obtaining a protective order or other appropriate relief, if any, with respect to such disclosure.”

Service Area
We service the following area(s): Texas
Alternate Business Names
  • U.S. Gold Bureau
  • United States Gold Bureau
  • U.S. Diamond Bureau
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

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Advertising Review

On August 31, 2015 BBB contacted USGB, LLC regarding advertised claims on its website, https://invest.usgoldbureau.com/.  Specifically, BBB expressed concerns that representations on the website including “investments for a secure future,” “custom tailored precious metal investments,” “Investment packages,” and others may convey to consumers that the business provides investment advice services and will profit from purchasing the company’s produc... Read More

Overview

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for USGB, LLC include:

  • Advertising issues found by BBB

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Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

USGB, LLC

This Business Is Not BBB Accredited

USGB, LLC

Customer Review Rating:

91%

Composite Score: