Business ProfileforBOLD Precious Metals, LLC

*****,

We deeply regret to learn about the condition in which the mint-issued packaging for your ********* Art bars was received. Understanding the importance of pristine packaging for such valuable items, it's particularly disheartening to hear about your disappointment.
We're thankful you've highlighted this issue, allowing us to address it directly. The ********* Mint has indeed acknowledged weaknesses in their packaging, prompting them to supply us with additional boxes and flips specifically for such instances. Our commitment is to ensure your collectibles are safeguarded throughout their delivery journey, striving for their arrival in flawless condition.

Upon reviewing our packaging methods, we confirmed every effort was made to securely wrap and box your items, aiming to shield them from the shipping process's uncertainties. Unfortunately, the mint's packaging sometimes proves inadequate against the challenges of transit, and for this shortfall, we offer our sincerest apologies.

Our customer service team has been informed and will be in contact shortly to organize the dispatch of replacement packaging for your bars.

It's comforting to know the bars themselves were unscathed, and we're eager to remedy the packaging issue to meet your expectations fully. Your continued patronage to BOLD Precious Metals is highly valued, and we are truly grateful for your business.

In light of this, we hope to amend this situation to your satisfaction and earn a more favorable view of our service. Should our resolution meet your approval, we would appreciate you considering an update to your reviews.

We also wish to note, reaching out to our Customer Support prior to posting negative reviews online could have facilitated a swifter resolution to this matter. We always stand ready with additional packaging solutions, aware of the potential for damage from the ********* Mint. Unfortunately, the choice to directly publicize dissatisfaction without allowing us the opportunity to rectify the situation was made, yet we remain committed to resolving your concerns.

For any further issues or immediate needs, please contact us directly. Our goal is to ensure your experience with BOLD Precious Metals is consistently positive.

Warmest regards,

BOLD Customer Support