BBB Accredited Business Profile

(800) 935-6303

15 years in business
6836 Bee Cave Road
West Lake Hills, TX 78746
Fax Numbers
  • (800) 935-0683
Additional Website Addresses
BBB File Opened: 11/11/2013
Business Started: 12/05/2001
Business Started Locally: 05/01/2005
Business Incorporated: 02/16/2012 in DE
Type of Entity
Limited Liability Company
Business Management
  • Jamie Pitts, Vice President
  • Shannon Pitts, CEO
Business Category
  • Child Care Referral
  • Pet Sitting Services
  • House Cleaning
  • Tutoring
  • Senior Home Care

Products & Services
J-1 Au Pair Program, Childcare, Nannies, Sitters, Housekeepers, Tutors, Personal Assistants, Senior Care
Alternate Business Names
  • GreatAuPair, LLC
Methods of Payment
  • This company accepts Visa and Mastercard.
Refund & Exchange Policy: 
This company has two separate Refund Policies depending on the service you may have purchased as noted below. They will address any questions or concerns related to their services, your purchases and their refund policies. You may contact the company at 800-935-6303.

1) GreatAuPair self-service hiring and job matching:
There are no refunds on membership subscriptions. Once GreatAuPair has received payment for a subscription term, you are granted full access to either the Family or Candidate contact database, based on your selection and term. Paid subscriptions cannot be put on hold and "banked" for use at a later time. If you deactivate your profile or cancel your account, your subscription term will still expire based on the number of consecutive calendar days from the date your most recent subscription or renewal term took effect. GreatAuPair does not provide a pro-rated refund for unused subscription terms. Membership subscription sales are final.

2) GreatAuPair USA, our US J-1 Au Pair Program
Even after thoroughly evaluating and interviewing multiple au pair candidates, they recognize that on rare occasions some au pair matches may not be a good fit with your family. They offer a 6-Month Guarantee:

If your match ends during the first 6 months of your 12-month program, they will provide you with a new au pair at their cost.

If you need help locating interim childcare, they will give you a free one-month subscription to our site. You’ll have access to hundreds of care providers who may be able to help you cover any gaps in childcare until your new au pair arrives.


Customer Review Rating:


Composite Score: